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Skills

  • Proactive lead generation
  • Sales coaching
  • Upselling techniques
  • Returns processing
  • Supply orders
  • Regulatory compliance
  • Cross-selling products and services
  • Exceptional verbal and written communication skills
  • Building rapport in a sales environment
  • B2B sales experience

Work Experiences

  • Built strong relationships with 18 commercial clients.
  • Achieved top salesperson award Employee of the Year for 2019 based on sales volume and customer satisfaction ratings.
  • Aided customers in quickly locating appropriate parts.
  • Spoke with customers over the phone and in person to answer questions, address concerns, and close sales.
  • Collaborated with the warehouse team.
  • Analyzed sales data to identify high-demand items, adjusting stock levels to meet customer needs and reduce backorders by 29%.
  • Used and maintained a working knowledge of the stock numbering system, which I organized and classified properly for easy access and organization.
  • Attended industry events.
  • Achieved results over 14 months.
  • Boosted team efficiency by 75% %.

Summaries

  • Achieved a 35% improvement in team productivity over 14 months.
  • In high-volume, demanding environments, multitasks to provide personalized service to customers.
  • Achieved a 43% reduction in costs.
  • Automotive Parts Salesman is a talented Automotive Parts Salesman who is well-versed in strategic planning, data analysis, and quality assurance.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Parts sales professional with a passion for training and employee development.
  • Strengths in project management and client relations backed up by Retail training.
  • Recognized on a regular basis for outstanding performance and contributions to the Retail industry's success.
  • Reliable Automotive Parts Salesman with 18 years of automotive parts sales and delivery experience.
  • Achieved the highest per-day sales averages by upselling orders and suggesting additional accessories.

Accomplishments

  • Managed vendor relationships, ensuring timely delivery of parts and maintaining 66% on-time stock levels.
  • Achieved 72% sales growth in a competitive market by identifying customer needs and recommending appropriate products.
  • Exceeded system quota by 11%.
  • Designed and implemented a customer loyalty program that drove 77% growth in repeat business over three years.
  • Utilized multilingual communication skills to expand the customer base into French-speaking markets, leading to a 23% rise in sales.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Maintained exceptional customer satisfaction scores by providing accurate parts recommendations and resolving complaints within three years.
  • Implemented promotional campaigns on seasonal automotive parts, leading to a sales spike of 70% during the campaign period.
  • Collaborated with marketing and merchandising teams to create a parts promotion, resulting in a 66% increase in sales for the quarter.
  • Reduced order fulfillment times by 63% through revamping the inventory management system.

Affiliations

  • Specialty Equipment Market Association (SEMA)
  • Automotive Distribution Network (ADN)
  • Automotive Service Association (ASA)
  • International Association of Administrative Professionals
  • National Auto Body Council (NABC)
  • National Automotive Parts Association (NAPA)
  • Association for Computing Machinery
  • Just-in-Time (JIT) Inventory Management Certification 2016
  • National Independent Automobile Dealers Association (NIADA)
  • Automotive Warehouse Distributors Association (AWDA)

Certifications

  • Automotive Parts Advisor Professional Level (APAP) - Meridian
  • Certified Automotive Warranty Administrator - system
  • Automotive Customer Retention Specialist - method
  • Certified Counterperson - Automotive Aftermarket system
  • Advanced Automotive Parts Specialist Certificate (AAPS) Cedar Works
  • First Aid/CPR Certified
  • Automobile Aftermarket Master Professional - standard
  • Automotive Aftermarket Suppliers Association (AASA) Certified
  • Automotive Inventory Control Specialist category
  • Automotive Dealership Sales Management Certification Beacon Labs

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