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Skills

  • Operational improvement
  • Operations management
  • Proficiency in project management
  • MS Office
  • Microsoft Office
  • Process improvement
  • Relationship development
  • Heavy lifting
  • CRM Systems
  • Customer Relationship Management (CRM)

Work Experiences

  • Entered data into the SAP system, including payments, account information, and call logs.
  • Aided customers in making informed purchase decisions and product selections.
  • Double-checked the data's accuracy and integrity.
  • Achieved results at the Chicago store in 2022.
  • Used proactive strategies to upsell and cross-sell customers on available products and services, consistently exceeding sales targets.
  • Completed and processed paperwork for new and returning customers who required specialized help.
  • Demonstrated Power BI functions to customers to assist them in evaluating options.
  • Achieved Top Performer in service excellence.
  • Accomplished this in the several months.
  • Accomplished this in 2016.

Summaries

  • Supervisor with 17 years of experience leading talented salespeople who is results-oriented.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Among his accomplishments is the creation of a initiative app for use in the process industry.
  • Willing to put stakeholder engagement knowledge to work for a well-established company in the Customer Service sector.
  • Microsoft Excel is something I'm familiar with.
  • Design and development of successful framework embedded software applications in the past.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Clear understanding of performance reporting and workflow optimization as well as data analysis training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Resolved product issue through consumer testing.
  • Spearheaded a customer loyalty program launch, increasing retention by 59% within the first two years.
  • Increased sales 4% over one year.
  • Managed cash registers with 99.9% transaction accuracy, balancing accounts without discrepancies for over 6 months.
  • Successfully handled 18 monetary transactions per shift, consistently maintaining less than 50% in discrepancies.
  • Supported cross-functional teams, including marketing and operations, to improve the accuracy of product information resulting in a 79% reduction in customer complaints.
  • Collaborated with cross-functional teams to resolve merchandise discrepancies, leading to an 9% reduction in returns.
  • Played a pivotal role in updating and improving store FAQ and help desk resources, leading to a 72% decrease in inquiry response times.
  • Advised 10 customers daily on new products and sales promotions, contributing to an average increase in add-on sales by 68%.
  • Assisted in the implementation of an automated checkout system, reducing average transaction time by 31%.

Affiliations

  • National Association of Retail Professionals (NARP)
  • Society of Sales Operations Professionals
  • Rotary International
  • International Association of Complaint Resolution Professionals
  • American Society of Safety Professionals
  • Jaycees
  • Retail Management Institute
  • Association of Information Technology Professionals
  • Lions Club
  • Customer Support Professionals Network

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Customer Service Professional (CCSP)
  • Retail Customer Service Excellence Program (RCSC)
  • Certified Retail Operations Professional (CROP)
  • Cisco Certified Internetwork Expert (CCIE)
  • ServSafe
  • Salesforce
  • Certified Public Accountant (CPA)
  • Point of Sale System Certification (Power BI)
  • Certified Team Leader in Retail (Northwind)

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