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Skills

  • System equipment
  • MS Office
  • Distribution center management
  • Internal auditing
  • Customer Behavior Analysis
  • CRM Systems
  • Safety measures
  • Pet charting information
  • Complaint resolution
  • Good communication skills

Work Experiences

  • Created multi-threaded admin web applications based on system.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Used proper packaging and bagging techniques to protect products from damage.
  • Handled customer complaints and processed requests for product returns or replacements.
  • Overcame objections by asking lifestyle questions and providing value to customers.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Achieved 13 in sales during the first month.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Demonstrated Power BI functions to customers to assist them in evaluating options.

Summaries

  • Clear understanding of performance reporting and workflow optimization as well as data analysis training.
  • Strengths in cross-functional collaboration and data analysis backed up by Customer Service training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Dedicated Retail Service Specialist dedicated to providing top-notch support to every customer for any request.
  • Costs were consistently reduced while profits were increased.
  • Professional with data analysis and quality assurance abilities who is dependable and attentive.
  • Customer-focused individual skilled at making recommendations to customers based on their needs and keeping merchandise in a neat and orderly state.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Retail Customer Service Representative with 11 years of experience supervising employees in category environments.
  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.

Accomplishments

  • Fostered a positive shopping experience that resulted in a 21% increase in customer repeat business.
  • Contributed to a sales strategy that led to exceeding monthly targets by 69% for 6 consecutive months.
  • Increased sales 4% over one year.
  • Supported cross-functional teams, including marketing and operations, to improve the accuracy of product information resulting in a 79% reduction in customer complaints.
  • Conducted training sessions for new employees, improving onboarding efficiency by 40%.
  • Advised 10 customers daily on new products and sales promotions, contributing to an average increase in add-on sales by 68%.
  • Organized and conducted store tours for 13 corporate VIP guests, showcasing products and improving business relationships.
  • Successfully handled 18 monetary transactions per shift, consistently maintaining less than 50% in discrepancies.
  • Addressed an average of 14 customer support cases daily, ensuring resolution time decreased by 26% in the past year.
  • Documented and resolved program which led to framework.

Affiliations

  • Society for Customer Intelligence Professionals
  • Society of Sales Operations Professionals
  • Retail Management Institute
  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • National Retail Training Council
  • Merchandising Excellence Network
  • Lions Club
  • Academy of Retail Professionals
  • International Council of Nurses

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Point of Sale System Certification (Power BI)
  • Certified Loyalty Marketing Professional (CLMP)
  • Association for Project Management (APM)
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Retail Management Certification Program - Meridian
  • Certified Team Leader in Retail (Northwind)
  • Workforce Management Certification (2018, Beacon Labs)

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