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Skills

  • Cross-functional team coordination
  • Guest interaction and feedback management
  • Relationship development
  • Operational improvement
  • Supervision
  • Invoice generation
  • Maintaining safety practices
  • Efficient route planning
  • Data-driven decision-making in operations
  • Adhering to quality control standards in laundry

Work Experiences

  • Cleaned washers, dryers, and other equipment and assisted with preventative maintenance.
  • Saved money by developing functional solutions to metric problems.
  • Achieved zero errors.
  • Was in charge of all tasks delegated to me, including data analysis and workflow optimization.
  • Assisted management in controlling laundry service wait times.
  • Collaborated with housekeeping and maintenance teams to ensure timely service across Phoenix, reducing delays by 82%.
  • Addressed discrepancies within one year.
  • Kept my metric knowledge up to date by doing stakeholder engagement and project management.
  • Collaborated with front desk staff.
  • Was in charge of transporting soiled laundry to the washers, where it was pre-treated and cleaned.

Summaries

  • Strong technical skills and experience in data analysis.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Boosted customer satisfaction scores by 78%.
  • HubSpot and QuickBooks experts with exceptional interpersonal skills.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Accomplished Laundry Runner with expertise in operational procedures, inventory control, and eco-friendly practices. Successfully saved $14 annually by reducing detergent use and increased overall efficiency by 23%.
  • Adaptable Laundry Runner who excels under pressure.
  • Accomplished Laundry Runner experienced in processing large volumes of laundry.
  • Knowledge of Salesforce in depth, as well as performance reporting and workflow optimization abilities.
  • PMP certified

Accomplishments

  • Collaborated with housekeeping and guest services departments to reduce laundry delivery time by 59% during peak occupancy periods.
  • Delivered laundry services for over 2 guests weekly, directly contributing to a 37% improvement in overall guest satisfaction.
  • Supervised the laundry area’s cleanliness and organization, contributing to a smooth workflow and 37% reduction in lost items.
  • Improved service time by 7% after implementing a streamlined process for receiving and delivering guest laundry requests.
  • Led initiatives to utilize eco-friendly cleaning agents, reducing the company’s environmental footprint in compliance with program.
  • Performed quality control checks on linens processed and delivered, reducing returns due to quality issues by 33%.
  • Ensured compliance with health and safety standards by conducting quarterly inspections and maintaining sanitation protocols with CPA.
  • Managed laundry inventory and reported discrepancies, reducing stock deficits by 13% over a three years.
  • Achieved 29% reduction in water usage by spearheading an initiative to update laundry equipment to eco-friendly models.
  • Assisted the management team in reducing operational costs by 17% through improvements in water conservation and detergent usage.

Affiliations

  • Completed professional standards certification in commercial laundering from the Professional Laundry Association (PLA).
  • Received the Housekeeping and Laundry Standardization Award from the American Cleaning Institute (ACI) in 2022.
  • Presented on laundry item and supply auditing at the Clean2023 Conference.
  • Completed the Laundry Management Certificate Program offered by Textile Care Allied Trade Association (TCATA) in 2021.
  • Certified by the Institute of Hospitality for Professional Laundry Operations and Guest Services Excellence.
  • Volunteer coordinator for The Clean Clothes Project, providing services for local shelters from 2020-2017.
  • Member of a regional chapter of the Society of Laundry Professionals (SLP) since 2016.
  • Regular contributor and discussion lead at laundry logistics panels hosted by The Clean Show.
  • Keynote speaker for cycle time reduction strategies at the Annual Laundry Care Conference in 2020.
  • Worked with the Laundry Facility Safety Committee to enhance workplace training standards and safety protocols.

Certifications

  • CompTIA Network+
  • Certified Professional Laundry Technician (CPLT) by Global Laundry Operations
  • ServSafe Certification for Chemical Safety in Laundry Rooms
  • Certified Customer Service Professional (CCSP) by National Seminars Training
  • Uniform Care & Maintenance Certification by Textile Services Association
  • Certificate in Eco-Friendly Laundry Practices by Northwind
  • Salesforce
  • American Academy of Financial Management (AAFM)
  • Certified Laundry Equipment Maintenance Specialist (CLEMS) from Lakeside Partners
  • Advanced Fabric Inspection and Auditing Techniques by Beacon Labs

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