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Skills

  • Inventory management
  • Customer Service Communication
  • Engine tuning for fuel efficiency
  • Problem resolution
  • Continuous workflow improvement
  • Managing parts
  • Supervision
  • Calibrating systems
  • Relationship development
  • Scheduled services

Work Experiences

  • Boosted maintenance team efficiency by 29%.
  • Repaired engines, transmissions, and electrical systems on framework, standard, and initiative vehicles.
  • Collaborated with logistics to create a maintenance program.
  • Collaborated with supply chain management.
  • Boosted client satisfaction at Seattle.
  • Looked for industry trends on social media and through online sources.
  • Achieved a 25% reduction in future transmission breakdowns.
  • Applied inspection process for all serviced vehicles.
  • Achieved a 26% drop in vehicle return cases.
  • Inspected vehicles and used my market and industry knowledge to help dealers, private clients, and volume resellers make strategic automotive purchases.

Summaries

  • Consistently reduced mechanical malfunctions by 25%.
  • Master Automotive Technician with a track record of solving problems, performing maintenance, and improving vehicle performance.
  • Achieved results over three years.
  • Light Motor Vehicle Mechanic is a multi-talented Light Motor Vehicle Mechanic who is consistently rewarded for planning and operational improvements.
  • Capable of leading a team of 13 mechanics, successfully decreasing vehicle downtime by 48% over two years due to efficient team collaboration and workflow improvements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved results in 2016.
  • Specialized knowledge of Northwind and Ironclad Systems foreign automobiles and light-duty trucks diagnostics and repairs.
  • Contributed to client satisfaction improvements by 34%.

Accomplishments

  • Identified and resolved fuel efficiency issues, leading to an average boost in fuel performance of 20% across standard.
  • Partnered with the sales team to provide technical input on used vehicle assessments, boosting trade-in value estimation accuracy by 15%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Introduced a new parts logging system, reducing the time spent on parts orders by 48% and streamlining the workshop's supply chain.
  • Supervised pre-delivery inspections for 13 light motor vehicles monthly, ensuring all quality control checks were met before handing over to clients.
  • Optimized vehicle inspections by implementing digital diagnostic tools, improving troubleshooting accuracy and decreasing service times by 74%.
  • Resolved customer complaints by assessing vehicle issues on-site, increasing first-fix rates by 75%.
  • Reduced customer wait times through more effective scheduling of vehicle diagnostics, improving overall satisfaction by 70%.
  • Resolved product issue through consumer testing.
  • Enhanced after-service follow-up processes, resulting in a 67% higher retention of return customers.

Affiliations

  • Automotive Fleet & Leasing Association (AFLA)
  • Association for Supply Chain Management (APICS)
  • Toastmasters
  • American Medical Informatics Association
  • National Association of Social Workers
  • Fleet Management Association (FMA) Certified Member
  • International Automotive Technicians Network (iATN)
  • Automotive Service Association (ASA)
  • Automotive Parts and Service Association (APSA) Membership
  • National Automotive Repair Network (NARN)

Certifications

  • Certified Public Accountant (CPA)
  • Certified Public Accountant
  • ASE Certification - Engine Performance (A8)
  • Certified Automotive Diagnostic Technician (CADT)
  • Vehicle Lighting Systems Certification
  • Mechatronics Technician Certification
  • Continuing Education (CEU) in Engine Diagnostics
  • ASE Certification - Suspension & Steering (A4)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certificate in Automotive HVAC Systems

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