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Skills

  • Immunizations
  • Healthy meal preparation
  • Hiring and recruitment
  • Wellness services
  • Volunteer management
  • Relationship building and retention
  • Partnership development
  • Drug utilization review
  • Project oversight
  • Volunteer recruitment strategy

Work Experiences

  • Achieved retention improvement over three years.
  • Achieved a 24% satisfaction rate.
  • Collaborated with volunteers.
  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Created aftercare follow-up procedures for families.
  • Collaborated with volunteers to optimize availability.
  • Coached a team of 17 volunteers.
  • Achieved Outstanding Service Award for excellence in hospice volunteer coordination by implementing quality control measures in 2019.
  • Increased patient satisfaction by 14% within one year.

Summaries

  • Contributed to a 77% improvement in volunteer performance.
  • Hospice Volunteer Coordinator with 7 years of successful performance reporting and project management experience.
  • Collaborative Hospice Volunteer Coordinator.
  • With more than 18 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Aligned volunteer activities with patient and family needs.
  • Achieved sustained program growth.
  • Boosted volunteer well-being.
  • Achieved a 18% increase in volunteer numbers.
  • Expert at streamlining processes, increasing team productivity, and lowering costs to ensure long-term nursing home operations.

Accomplishments

  • Ensured compliance with hospice care standards by verifying all volunteer records and credentials were updated and correctly maintained.
  • Authored detailed reports on volunteer activities contributing to operational reviews presented to hospice leadership quarterly.
  • Established key performance indicators (KPIs) for volunteer engagement, improving utilization metrics by 3%.
  • Created a strategy to meet legal and ethical requirements for volunteer documentation, increasing audit passage rates by 70%.
  • Mentored volunteer team leads, equipping them with leadership skills that improved group cohesiveness by 65%.
  • Regularly updated and maintained all regulatory documentation required for a hospice setting in accordance with state and federal guidelines.
  • Initiated an annual survey to assess volunteer satisfaction, using data to drive program improvements.
  • Organized 9 volunteer appreciation events per year, leading to a 40% higher retention rate across all branches.
  • Worked with HR to revise volunteer job descriptions, leading to clearer role expectations and 64% better placement alignment.
  • Conducted quarterly emotional intelligence workshops, reducing volunteer burnout rates by 30%.

Affiliations

  • Freemason
  • Lions Club
  • National Association of Social Workers
  • Healthcare Volunteer Resources Group
  • Patient Experience Institute (PXI)
  • Society of Volunteer Administrators
  • Certified Healthcare Volunteer Administrator (CHVA)
  • Association of Information Technology Professionals
  • Volunteer Management Group (VMG)
  • American Health Care Association (AHCA)

Certifications

  • Certified Effective Fundraising Executive (CEFRE), Beacon Labs
  • Cisco Certified Internetwork Expert (CCIE)
  • Grant Writing Certificate Program Harbor & Co.
  • Crisis and Trauma Response Certification Northwind, 2018
  • Critical Incident Stress Management Certification 2020
  • Patient Care Volunteer Training Certification, Boston, 2019
  • Strategic Planning for Volunteer Programs system, 2015
  • CompTIA Security+
  • Status Coordinator Certification in Healthcare Meridian, 2019
  • End of Life Doula Certification Brightline, 2015

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