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Skills

  • Loss prevention management
  • Patient education and counseling
  • Crisis intervention and trauma support
  • Emotionally intelligent leadership
  • Training and mentoring
  • Profit improvements
  • Drug inventory management
  • Drug utilization review
  • Pharmacy operations management
  • Budget Management for Volunteer Programs

Work Experiences

  • Compounding, mixing, packaging, and labeling procedures were all implemented by me.
  • Collaborated with the bereavement team.
  • Collaborated with HR to develop job descriptions for volunteer roles, ensuring all legal and regulatory requirements were met.
  • Aligned volunteer services with patient needs.
  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.
  • Was in charge of a group of 14 pharmacy technicians.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Collaborated with HR to develop job descriptions.
  • Aligned standards across all units.
  • Worked with the store manager to keep things running smoothly on a daily basis.

Summaries

  • Pursuing a similar position that requires a lot of focus and dedication.
  • Hope to help Cedar Works achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Achieved Outstanding Service Award for excellence in volunteer coordination by driving performance improvements and refining training programs to enhance patient experiences.
  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.
  • Boosted volunteer well-being.
  • Costs were consistently reduced while profits were increased.
  • Within Community and Public Service, senior Hospice Volunteer Coordinator and outstanding performer in performance reporting and strategic planning.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Led the development and implementation of volunteer training programs that resulted in a 38% increase in retention within two years.
  • Led conflict resolution initiatives, resolving disputes among volunteers and increasing overall team harmony by 43%.
  • Conducted quarterly emotional intelligence workshops, reducing volunteer burnout rates by 30%.
  • Implemented a tiered recognition system for long-term volunteers, resulting in 58% higher volunteer longevity.
  • Designed and implemented a new volunteer onboarding process, decreasing time-to-productivity by 13 days.
  • Established key performance indicators (KPIs) for volunteer engagement, improving utilization metrics by 3%.
  • Resolved product issue through consumer testing.
  • Ensured compliance with hospice care standards by verifying all volunteer records and credentials were updated and correctly maintained.
  • Partnered with clinical and administrative staff to align volunteer activities with hospice care plans, ensuring compliance with healthcare regulations.
  • Managed volunteer scheduling and operations for 15 hospice facilities, minimizing gaps in service through logistical optimization.

Affiliations

  • Volunteer Leadership Network
  • Society of Women Engineers
  • Society for Healthcare Volunteer Leaders
  • Patient Support Services Advisory Group
  • Certified Volunteer Administrative Professional (CVAP)
  • Volunteer Management Group (VMG)
  • Volunteer Clinical Service Network
  • National Organization for Volunteerism and Community Engagement
  • Hospice Volunteer Advisory Council
  • Project Management Institute

Certifications

  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Certified Effective Hospice Coordinator (CHC) Vantage, 2019
  • First Aid/CPR Certified
  • CompTIA Security+
  • Grant Writing Certificate Program Harbor & Co.
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Fundamentals of Palliative Care (FCP), Lakeside Partners
  • Conflict Resolution and Mediation Certification - Beacon Labs - 2022
  • Status Coordinator Certification in Healthcare Meridian, 2019

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