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Skills

  • Cross-functional collaboration
  • IT support
  • Load balancing setup
  • Supervision
  • Network topology mapping
  • Failure resolution
  • Call triaging
  • MS Office
  • Data-driven decision support
  • Mobile device management

Work Experiences

  • Achieved the upgrade with no reported downtimes.
  • Automated routine updates.
  • Configured switch and router systems effectively, lowering overall network latency by 43% during peak hours.
  • Assisted in the configuration of a VPN solution.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Transported Salesforce to one year customer locations.
  • Achieved a 33% reduction in issue handling time.
  • Achieved a 65% improvement in service delivery speed.
  • Was in charge of managing system-wide operating system and software deployments, as well as any software upgrade issues that arose.
  • Achieved 100% accuracy during system audits.

Summaries

  • Assisted junior network staff.
  • Network Analyst Intern is a multi-talented Network Analyst Intern who is consistently rewarded for planning and operational improvements.
  • Collaborative Network Analyst Intern who worked closely with senior engineers to optimize WAN setups for distributed users, driving 26% latency reduction.
  • Collaborative Network Analyst Intern.
  • Experienced Network Analyst Intern with over 10 years in helpdesk operations, network maintenance, and mobile device support.
  • Contributed to a secure environment for 13 remote users.
  • Achieved a 54% decrease in network latency.
  • Contributed to the deployment of secure VPN networks.
  • Recognized on a regular basis for outstanding performance and contributions to the Computers Software industry's success.
  • Conducted analytical review of network failure reports.

Accomplishments

  • Collaborated with team of 15 in the development of framework.
  • Facilitated security audits in collaboration with internal and external teams, meeting procedure and reducing audit discrepancies by 74%.
  • Utilized packet analyzers to diagnose network anomalies, helping to resolve 7 major breakdowns over several months.
  • Contributed to the initiation of a network vulnerability scanning program, detecting 8 security flaws before any incidents occurred.
  • Managed installation and upkeep of security protocols on wireless networks, increasing stability and security compliance.
  • Developed automated scripts for network performance monitoring, which reduced manual intervention in issues by 61%.
  • Spearheaded a team effort to virtualize network environments, reducing hardware reliance and improving system efficiency by 24%.
  • Created in-depth reports on network traffic patterns, helping identify opportunities to reduce surface area for attacks by 65%.
  • Assisted in troubleshooting DHCP and DNS configuration issues, improving resolution times on network incidents by 30%.
  • Resolved product issue through consumer testing.

Affiliations

  • Affiliation with the Network and Computing Administrators Society (NCAS), engaging in skill-based certifications.
  • Research assistant for a cloud migration project under the Cloud Security Alliance, gaining insights into secure transfer protocols.
  • Member of BICSI, applying telecommunication standards as part of ongoing network architecture improvements.
  • Volunteer at local hackathons to gain hands-on experience in network troubleshooting and real-time security patch deployments.
  • Attendee of the SANS Institute free seminars, staying updated on the latest in network security protocols.
  • Academic club membership in a university’s Network and Data Security Association, aiding peer development programs.
  • Lions Club
  • Active participant in the Network Professional Association, collaborating on industry best practices.
  • Participant in professional development programs through the ITIL Foundation, focusing on improvement in network services management.
  • Student member of the Cloud Networking Group (CNG), attending webinars on WAN optimization and cloud technology trends.

Certifications

  • Certified Information Systems Auditor (CISA)
  • ServSafe
  • ITIL Foundation Certification
  • Certified Wireless Network Administrator (CWNA)
  • SolarWinds Certified Professional (SCP)
  • Cisco Certified CyberOps Associate
  • Palo Alto Networks Certified Network Security Administrator (PCNSA)
  • Advanced Routing and Switching Specialist Certification (ARSS)
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)

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