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Skills

  • Business operations
  • Budgets
  • Process improvement
  • Team building
  • Interpersonal communication
  • Crisis Intervention & De-escalation
  • Community resource integration
  • Proficiency in framework
  • Quality assurance in support services
  • Care Documentation System Implementation

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with healthcare professionals to achieve 25% improvement in health outcomes for clients under intensive support.
  • Collaborated with healthcare professionals.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with system customers to determine their needs and deliver program service.
  • Kept the patient area clean, safe, and well-organized.
  • Advocated for clients' rights in medical and legal settings, achieving access to standard for 11 individuals.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Built collaborative, supportive care plans.
  • Achieved Top Performer for excellence in support delivery.

Summaries

  • Assisted 17 individuals.
  • Achieved a 30% reduction in critical incidents.
  • Committed to providing consistent and focused attention to the safety, comfort, and dignity of our clients.
  • Achieved a 21% reduction in incident reports.
  • Strengths in project management and process improvement backed up by Miscellaneous training.
  • Awarded Excellence Award for outstanding contributions.
  • Achieved regulatory compliance.
  • Achieved 60% efficiency boost across Atlanta.
  • Adept at performance improvement strategies.
  • Able to quickly assess high-pressure situations.

Accomplishments

  • Led a team of 11 support workers in providing person-centered care that resulted in a 30% increase in client engagement.
  • Designed and implemented a support program for 6 clients with complex needs, enhancing service delivery and achieving framework within 18 months.
  • Developed and conducted staff retention initiatives, achieving a 25% reduction in employee turnover in several months.
  • Collaborated with external agencies to ensure continuity of care, resulting in a seamless integration of services and improved outcomes for clients.
  • Coordinated with multidisciplinary teams to ensure smooth communication and service coordination, resulting in improved care and reduced wait times by 38%.
  • Utilized interpersonal communication skills to build trusting relationships with clients and their families, increasing satisfaction scores by 76%.
  • Oversaw the onboarding and training for new team members, achieving full role integration within several months.
  • Conducted risk assessments and developed intervention plans, helping Brightline achieve its safety and client well-being goals.
  • Developed performance metrics for support workers, leading to a 18% improvement in team accountability and quality of care.
  • Contributed to the development of organizational policies in line with government regulations, ensuring a 25% compliance rate for all clients.

Affiliations

  • Community Care Live Conference
  • Care Quality Commission (CQC) Standards Adherence Program
  • Association of Community and Residential Agencies
  • Lions Club
  • Project Management Institute
  • Social Care Institute for Excellence (SCIE)
  • International Association for the Scientific Study of Intellectual and Developmental Disabilities (IASSIDD)
  • Association of Information Technology Professionals
  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)

Certifications

  • Food Hygiene Level 2 Certification
  • CompTIA Network+
  • Deprivation of Liberty Safeguards (DoLS) Certification
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect
  • Health and Social Care Assessor Training (Level 3)
  • Certificate in Medication Management for Health and Social Care
  • Diploma in Mental Health Case Management

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