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Skills

  • Community outreach
  • Compliance with Healthcare Regulatory Standards
  • Performance improvement strategies
  • Person-centered care
  • Behavior management program design
  • Team management
  • Customer service
  • Business operations
  • Empathy & Compassion in Support Work
  • Team building

Work Experiences

  • Built strong, trusting relationships with clients that contributed to category, evidenced by a 58% improvement in client feedback scores.
  • Achieved 64% improvement in health outcomes.
  • Completed all cleaning tasks around the house, including dusting, dishwashing, laundry, and vacuuming.
  • Achieved results in 6 months.
  • Oversaw the delivery of metric project by system team, which resulted in program.
  • Adhered to Ohio guidelines.
  • Addressed critical client needs.
  • Achieved zero avoidable harm occurrences over several months.
  • Assessed emotional well-being.
  • Achieved reduction over several months.

Summaries

  • Excellent ability to defuse tense situations and gracefully manage behavioral needs.
  • Applied effective conflict resolution strategies.
  • Achieved 72% in client satisfaction.
  • Achieved results within a the past year.
  • Assisted 17 individuals.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Senior Support Worker with 8 years of successful process improvement and team leadership experience.
  • Built trust with clients.
  • Achieved positive changes for client independence.
  • Achieved a 21% reduction in incident reports.

Accomplishments

  • Monitored and evaluated the emotional well-being of clients through regular assessments, leading to a 51% reduction in anxiety-related concerns.
  • Facilitated regular meetings with healthcare providers, social workers, and counselors to ensure a holistic approach to care, resulting in category.
  • Utilized interpersonal communication skills to build trusting relationships with clients and their families, increasing satisfaction scores by 76%.
  • Resolved conflicts within a disparate team of 11, improving collaboration and communication over several months.
  • Reduced operational inefficiencies by optimizing care processes, saving 50% in administrative overhead while increasing client care time.
  • Implemented cutting-edge technologies like Tableau to track client progress, improving data accuracy and care recommendations by 33%.
  • Utilized leadership skills to manage 5 team members during peak crisis periods, improving response times and maintaining service quality.
  • Managed a caseload of 6 clients while maintaining compliance with all regulatory standards, leading to a 61% increase in successful care outcomes.
  • Collaborated with cross-functional teams, including healthcare professionals and social workers, to create individualized care plans that improved client outcomes by 32%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Global Social Service Workforce Alliance
  • Social Care Institute for Excellence (SCIE)
  • Elder Care Services National Affiliations Program
  • Care Quality Commission (CQC) Standards Adherence Program
  • British Association of Social Workers (BASW)
  • Health and Care Professions Council (HCPC)
  • International Federation of Social Workers (IFSW)
  • American Counseling Association (ACA)
  • Council on Social Work Education (CSWE)
  • Psychotherapy and Support Workers Network

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services
  • Nonviolent Crisis Intervention (NVCI) Certification
  • Certified Dementia Care Practitioner (CDCP)
  • Health and Social Care Assessor Training (Level 3)
  • Care Certificate Standard (UK)
  • NHS Continuing Healthcare (CHC) Certificate
  • CompTIA Security+

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