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Skills

  • Conflict resolution
  • Client relationship management
  • Market understanding
  • Personable
  • Effective time management
  • Computer literate
  • Category expertise
  • Revenue generation
  • Vehicle auctions
  • Persuasive communication style

Work Experiences

  • Completed contract, purchase receipt, vehicle registration, and dealer file documentation.
  • Recommendation
  • Established
  • Managed
  • Guided
  • Completed paperwork for vehicle registration and sales.
  • By providing exceptional knowledge and friendly service, I was able to consistently generate referrals and repeat business.
  • Made a proposal
  • Increased my monthly income by $13.
  • Responded to potential customers' phone and email inquiries.

Summaries

  • Adaptable, tenacious, and capable project manager with over 12 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Fluent in both English and Spanish.
  • Professional with over 18 years of experience in project management and process improvement initiatives across the enterprise.
  • Focused on customer service
  • Auto Salesman is a results-driven individual who is passionate about maximizing team performance by training and supporting junior team members.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Service-driven
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Established and maintained long-term relationships with key suppliers, resulting in more competitive pricing and increased product availability.
  • Identified and resolved inventory discrepancies, leading to a 28% enhancement in stock availability and an increase in showroom sales.
  • Optimized negotiation techniques that secured high-margin deals, increasing dealership gross margins by 13 over several months.
  • Secured exclusive dealership partnership with Beacon Labs, generating $13 in new sales revenue within the first one year of launch.
  • Held monthly performance reviews for the sales team, resulting in improved KPI tracking and a 43% rise in overall team productivity.
  • Worked with the service department team to create a seamless post-sale experience for buyers, increasing service retention by 77%.
  • Developed a referral program that incentivized customer referrals, resulting in 5 new customer acquisitions over one year.
  • Reduced the vehicle selection process duration by 77%, improving client conversion rates through efficient feature explanations.
  • Documented and resolved standard which led to initiative.

Affiliations

  • Auto Sales Performance Excellence Group Phoenix
  • Automotive Sales and Leadership Forum Attendee 2020
  • National Independent Automobile Dealers Association (NIADA)
  • Society of Women Engineers
  • Lions Club
  • Regional Car Dealership Council Atlanta
  • National Automotive Dealers Association (NADA)
  • International Council of Nurses
  • Certified Commission Sales Training Program Graduate 2017
  • Automobile Consumer Feedback Association Seattle

Certifications

  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant
  • Certified Professional Sales Person (CPSP) from NASP (2022)
  • Master Certified Internet Sales Specialist (2022) - Dealer Synergy
  • CompTIA A+ Technician
  • Automotive Service Excellence (ASE) Customer Service Certification (2017)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • Certified F&I (Finance and Insurance) Manager 2024 - Association of Finance & Insurance Professionals (AFIP)

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