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Skills

  • Cross-functional team leadership
  • Mentoring junior designers
  • Interactive design for web and mobile platforms
  • Performance-driven UX improvements
  • Digital content strategy alignment
  • Information Architecture Design
  • Customer service
  • Agile design and development processes
  • High-fidelity mockup creation
  • Team management

Work Experiences

  • Conducted UX research, including surveys and usability testing, leading to a 63% increase in CTA click-through rates on the framework page.
  • Contacted the appropriate stakeholders to inform them of the changes to the project's scope and timelines.
  • Conducted UX research.
  • Achieved results in the first several months.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Had an excellent attendance record and was always on time for work.
  • Balanced client needs with user experience requirements.
  • Successfully managed multiple projects in a high-pressure environment with tight deadlines.
  • Recognized changes in the scope of the project and adjusted the job schedule accordingly.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Created captivating digital experiences.
  • Accelerated product launches.
  • I've worked with program software before.
  • Awarded in 2020.
  • Accomplished Interactive Designer with over 5 years of experience.
  • Accomplished at integrating motion and micro-interactions into interfaces, increasing overall product stickiness by 63% and bringing the design to life in engaging ways.
  • Interactive Designer with 2 years of successful client relations and risk assessment experience.
  • Achieved 60% time-to-market reduction.
  • Achieved a 64% conversion uplift on initiative.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Increased monthly active users (MAUs) by 65% through a jump in engagement from redesigned system and improved user journeys.
  • Redesigned process that aligned with accessibility standards, ensuring compliance and boosting target-audience engagement by 26%.
  • Streamlined the mobile checkout experience for category, decreasing cart abandonment rates by 62% within the first one year.
  • Revamped home page layout, helping to reduce bounce rates by 66% on process within 6 months.
  • Collaborated with developers using ServiceNow to translate complex wireframes into fully functional live code in under 6 months.
  • Unified design language for 18 product lines, resulting in a 54% reduction in inconsistent UX across platforms.
  • Partnered with research teams to conduct usability tests, resulting in actionable insights that improved overall user experience scores by 50%.
  • Led cross-functional team discussions to redesign the onboarding flow, contributing to a 73% improvement in new user retention.
  • Collaborated with data analysts to measure user interaction changes post-launch, yielding a 22% improvement in key performance metrics.
  • Led the interactive redesign of Summit Group's HubSpot, contributing to a 85% rise in customer satisfaction scores in post-campaign surveys.

Affiliations

  • Society for News Design (SND)
  • American Medical Informatics Association
  • Association for Computing Machinery (ACM)
  • Toastmasters
  • International Association of Administrative Professionals
  • Global Service Jam Community
  • Adobe Creative Residency Alumni Network
  • American Society of Safety Professionals
  • Academy of Interactive Arts & Sciences (AIAS)
  • Association for Supply Chain Management (APICS)

Certifications

  • Axure RP Prototyping Specialist Certification
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA A+ Technician
  • Hootsuite Social Media and UX Design Certification
  • Certified Web Designer (CWD) by W3Schools
  • User Experience Management Certification by UXalliance
  • Certified Public Accountant
  • A/B Test Optimization Certification from Optimizely
  • Adobe Certified Expert in User Experience (ACE UX)

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