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Skills

  • Fine-tuned active listening skills
  • Budgets
  • Front-of-house operations management
  • Dining area cleanliness
  • Guest satisfaction enhancement
  • Team management
  • Operational improvement
  • Table setting
  • Ambassador for cafe brand and culture
  • Cash handling and billing accuracy

Work Experiences

  • Adapted seating strategies for COVID-19 protocols, adhering to capacity limits while maintaining guest satisfaction ratings above 73% during 2016.
  • Addressed VIP guest needs with superior attention to detail which contributed to a signature endorsement from a framework client and increased visibility for the cafe.
  • Addressed VIP guest needs with attention to detail.
  • Achieved high guest satisfaction based on surveys.
  • Achieved a 62% improvement in wait-time communication.
  • Used Jira to record available tables after seating each party.
  • Supported the needs of a 15-person wait staff who attended to the specific needs of countless customers on a daily basis for framework restaurant with social relevancy and intentionality.
  • Boosted team cohesiveness.
  • Achieved a 26% efficiency uptick.
  • Assisted in the implementation of a digital POS system.

Summaries

  • Achieved 62% faster table turnover.
  • Aligned front-of-house staff on service priorities.
  • High-energy restaurant employee with experience greeting guests and overseeing smooth dining operations.
  • Adept in overseeing front-of-house dynamics, increasing upsell hits on specials and promotions by 42%, ensuring top-tier guest service.
  • Adept at increasing sales of daily specials.
  • With excellent problem-solving and multitasking skills, I am an open communicator and skilled planner.
  • Adept in overseeing front-of-house dynamics.
  • Working with staff to create unique dining experiences has proven to be a success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Finding new ways to exceed customers' expectations with personalized service on a regular basis.

Accomplishments

  • Maintained accuracy processing 4 daily transactions, minimizing errors in billing and ensuring balanced end-of-day reports.
  • Proactively addressed the needs of standard guests resulting in positive feedback and multiple repeat visits.
  • Resolved customer complaints in a professional manner, achieving 40% boost in overall customer satisfaction surveys within three years.
  • Implemented and managed real-time table reservation system, increasing table turnover by 17% and improving guest flow.
  • Achieved 100% compliance during health and safety audits by implementing rigorous hygiene standards.
  • Managed table waitlisting during peak times, reducing average wait time by the past year and optimizing overall guest seating.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Delivered personalized guest services in 11 different languages, enhancing guest experience and boosting repeat patronage by 24%.
  • Collaborated with kitchen staff to address customer preferences, leading to menu modifications that resulted in 54% higher guest retention.

Affiliations

  • Gold Service Association of America
  • Association of Information Technology Professionals
  • Freemason
  • Institute of Food Technologists (IFT) – Food Science and Service Engagement
  • International Club of Professional Hosts and Servers (ICPHA)
  • Responsible Beverage Service Training Program (RBST)
  • Association for Computing Machinery
  • Food & Beverage Service Competence Certification
  • National Association of Food Equipment Manufacturers (NAFEM)
  • Rotary International

Certifications

  • Dining Room Service and Guest Relations Training Completion - Cedar Works - 2019
  • SHRM Certified Professional (SHRM-CP)
  • CPFM (Certified Professional in Food Management) - National Registry of Food Safety Professionals
  • ServSafe
  • Event Planning & Management Certificate – method - 2020
  • Certified Public Accountant
  • ServSafe Food Handler Certification Northwind, 2016
  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • CompTIA Network+

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