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Skills

  • Travel insurance
  • Communications
  • Travel research
  • Client follow-up strategies
  • Itineraries
  • Building long-term client loyalty
  • Destination knowledge specialization
  • Business operations
  • Client needs assessment
  • Adapting to changing travel restrictions

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Set up automated office systems to improve client and data communications, as well as record keeping.
  • Boosted specialty product sales by 45%.
  • Advised clients on local customs.
  • Assessed and fulfilled client travel insurance needs, ensuring coverage that minimized liability and enhanced client peace of mind.
  • Conducted ongoing training sessions with junior consultants that increased team productivity by 38% over category.
  • Based on customer feedback.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a 40% increase in client satisfaction.
  • Achieved an average transaction value increase of 52%.

Summaries

  • Achieved results through upselling and exceptional client service.
  • Client-focused consultant with over method of experience.
  • Adept at analyzing vacation market trends.
  • Coordinated thoughtful travel experiences.
  • Boosted bookings.
  • Built strong relationships with airlines and accommodation providers.
  • Client-first approach in resolving travel disruptions.
  • Travel consultant who is focused on meeting deadlines and has experience working with clients who have special needs.
  • Award-winning Vacation Consultant.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Optimized pricing strategies to maximize profitability per booking by 79%, directly contributing to overall sales growth.
  • Championed client feedback initiatives, leading to actionable insights that reduced operational issues and increased satisfaction scores by 17%.
  • Developed comprehensive travel itineraries for luxury clients, exceeding expectations while handling accommodation, excursions, and dining preferences.
  • Developed training programs for junior travel consultants, improving onboarding efficiency by 67%.
  • Implemented quality control checks on vacation packages, improving accuracy and reducing rework by 48%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained new team members on travel regulations and booking systems, improving team KPIs by 63% in the first 15 months.
  • Boosted annual revenue by $17 by cross-selling vacation add-ons, including travel insurance, guided excursions, and upgrades.
  • Led the integration of new booking technology, improving the efficiency of the reservation process by 16%.
  • Negotiated travel packages and upgrades with vendors, consistently saving clients an average of 57% without compromising quality.

Affiliations

  • Vacation Rental Management Association (VRMA)
  • National Tour Association (NTA)
  • Institute of Certified Travel Agents (ICTA)
  • Cruise Lines International Association (CLIA)
  • Lions Club
  • American Society of Travel Advisors (ASTA)
  • Jaycees
  • Meeting Professionals International (MPI)
  • Institute of Travel & Meetings (ITM)
  • Association for Supply Chain Management (APICS)

Certifications

  • Google Certified Professional Cloud Architect
  • ARC Specialist Certification - Airlines Reporting Corporation, 2018
  • CompTIA A+ Technician
  • Sabre Certification - Salesforce, 2018
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Event Manager Certification with specific focus on Travel Events, 2024
  • Social Media Marketing Certification – Vantage, 2015
  • Certified Public Accountant (CPA)
  • Destination Specialist Certification - Focus on the Southwest, 2022
  • SHRM Certified Professional (SHRM-CP)

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