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Skills

  • Configuration of cable TV systems
  • Troubleshooting systems
  • MS Office
  • Educating customers
  • Operational improvement
  • Team management
  • Communications
  • Configuring equipment
  • Relationship development
  • Mastery of basic electrical work

Work Experiences

  • Achieved a 23% reduction in service requests.
  • New devices and system components were installed and configured by me.
  • Collaborated with internet and phone service teams to achieve consistent, high-quality service bundling for 2 clients.
  • Achieved a 29% faster project completion rate.
  • Had an excellent attendance record and was always on time for work.
  • Looked for industry trends on social media and through online sources.
  • Achieved an average reduction of 15 days per call.
  • Collaborated with sales representatives to recommend premium service packages, generating additional revenue of $3 per month.
  • Accurately drilled and pulled cables through attics, walls, and crawl spaces, ensuring installations were discreet and minimally invasive.
  • Achieved results in 18 months.

Summaries

  • Installing, repairing, and configuring telecommunications equipment is a job for an experienced installation and repair technician.
  • Telecommunications technician with 5 years of experience in voice, data, and other systems installation.
  • Achieved 23% higher customer retention.
  • Balanced technical precision with communication.
  • Collaborative problem solver.
  • Bringing 16 years of experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Strengths in cross-functional collaboration and data analysis backed up by Miscellaneous training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Achieved top performer status for maintaining a 50% first-time resolution rate across all installations.
  • Trained and mentored 15 new apprentices, improving overall team efficiency by 36%.
  • Collaborated with cross-functional teams to bundle TV, internet, and phone services, resulting in upselling to 2 customers.
  • Maximized signal strength and quality by performing advanced diagnostics and repairs, improving reception by 41% for customers.
  • Recognized for maintaining a flawless safety record during installations, ensuring zero onsite accidents.
  • Contributed to the successful rollout of fiber-optic installations, improving service speed by 59% for residential customers.
  • Helped establish a standardized system for tracking service call feedback, improving service request response time by 16%.
  • Awarded Scrum Master for excellence in advanced cable troubleshooting and repair.
  • Reduced operational costs by tracking and reporting tech inventory, preventing $10 in unnecessary equipment purchases.
  • Performed post-installation follow-ups, maintaining 43% customer satisfaction in 2021.

Affiliations

  • American Society of Safety Professionals
  • National Association of Social Workers
  • Certified Satellite Dish Installer, initiative
  • Member of Broadband Deployment Advisory Committees in Chicago, 2024
  • Society of Women Engineers
  • Member, Fiber Optic Association (FOA)
  • Member, International Cable Telecommunications Forum, 2019
  • Telecommunications Industry Association (TIA)
  • Affiliate of Digital Cable Solutions Group
  • Professional Cable Installer by standard, 2020

Certifications

  • Certified Residential Network Cabling Specialist - Cedar Works - 2023
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Home Technology Integrator (HTI) - 2019
  • Project Management Professional (PMP)
  • Structured Cabling Systems Certification - Vantage - 2015
  • Certified Telecommunications Network Specialist (CTNS) - Brightline, 2017
  • Security Systems Installation Certification - 2020

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