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Skills

  • Project coordination
  • Cross-departmental collaboration and communication
  • IT helpdesk ticketing system development
  • Hardware development
  • Firewall configuration and management
  • MS Office
  • System Engineering
  • IT asset management system optimization
  • Configuration management (CMDB, SCCM)
  • Technical acumen

Work Experiences

  • Conducted prototype and final product testing.
  • Achieved 51% improvement in traffic throughput.
  • Cut licensing expenses by $6.
  • Analyzed and resolved network bottlenecks, resulting in 31% faster data transfers across the organization.
  • Achieved 61% reduction in security incidents.
  • Achieved improvements within 18 months.
  • Collaborated with product teams.
  • Coordinated software patching cycles.
  • Boosted database reliability by 65%.
  • Collaborated with procedure customers to determine their needs and deliver method service.

Summaries

  • Results-oriented Computer Science professional with strong technical skills, a firm grasp of business requirements, and an understanding of gathering user requirements.
  • Cloud migration expert.
  • Achieved a 62% increase in end-user satisfaction.
  • Consistently maintained 38% network uptime.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Coordinated compliance-driven patching cycles.
  • Achieved 60% uptime.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adaptable IT professional.

Accomplishments

  • Ensured HIPAA compliance improvements for healthcare client’s database, bolstering audit-readiness and security.
  • Spearheaded vendor negotiations, achieving a 25% reduction in annual IT hardware costs.
  • Resolved product issue through consumer testing.
  • Performed advanced SQL optimizations to improve database query times by 72%, streamlining reporting systems.
  • Administered system backups and security updates for 10 servers and client machines, achieving 15% availability.
  • Led a team of 2 in implementing a new helpdesk ticketing system, reducing ticket resolution times by 78%.
  • Created customized Power BI and Tableau dashboards, reducing decision-making time for executives by 47%.
  • Deployed a company-wide data backup and recovery system, securing critical business data with a 75% increase in recovery speed.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided L3 technical support for critical server infrastructure, resolving escalated issues with 23% success rate within deadlines.

Affiliations

  • Lions Club
  • Certified Information Security Manager (CISM) Associations
  • Oracle Technology Network (OTN) Professionals
  • American Society of Safety Professionals
  • Jaycees
  • American Society for Information Science and Technology (ASIS&T)
  • Open Web Application Security Project (OWASP) Global Network
  • Certified Information Systems Security Professional (CISSP) Networking Group
  • International Association of Privacy Professionals (IAPP)
  • American Marketing Association

Certifications

  • RHCSA - Red Hat Certified System Administrator
  • CompTIA A+ Certification
  • Cisco Certified Network Professional (CCNP)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • CompTIA Network+
  • Certified Professional in DevOps Engineering (CPDE)
  • Microsoft Power BI Data Analyst Associate
  • Microsoft Certified: Azure Administrator Associate
  • Certified ScrumMaster (CSM)

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