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Skills

  • Customer relations and communications
  • Program files maintenance
  • Scheduling
  • Payroll and budgeting
  • Advanced knowledge of method for construction management
  • Transcription and dictation
  • Data entry
  • Project Planning
  • Database administration
  • Administrative support

Work Experiences

  • Created a new data management system that reduced data retrieval time by 4%.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Used vendor management and quality assurance to quickly resolve procedure issues, effectively reducing customer complaints by 13%.
  • Acted as a liaison between clients and vendors, maintaining open lines of communication.
  • Improved customer service ratings by 6% by training 7 new employees on proper phone handling techniques.
  • Discovered new sources for office supplies and kept a close eye on inventory usage to save $18.
  • Developed and implemented records handling standard operating procedures.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.

Summaries

  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Ability to work independently or in a team environment with a self-motivated work ethic.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as procedure and program.
  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
  • Dedicated Administrative Assistant with a strong track record of anticipating professional needs and proactively identifying and resolving issues.
  • Cross-functional collaboration and budget management are examples of areas of expertise.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Tableau expert with exceptional performance reporting and typing abilities.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented a new office filing system that improved document retrieval speed by 60% for both paper and digital records.
  • Administered the company’s certified payroll system, ensuring compliance with CPA wage requirements for all contracted labor on public works projects.
  • Initiated and maintained a job cost tracking spreadsheet that helped project managers identify areas for cost savings of up to process per project.
  • Coordinated travel and accommodations for construction personnel traveling to job sites, reducing arrangement errors and lowering cost by 54%
  • Managed equipment and tool inventory at multiple job sites, ensuring that no delays occurred due to shortages and reducing downtime by 64%.
  • Led the monthly payroll process for a construction crew of 17 employees, ensuring 100% accuracy in payment and file submission.
  • Optimized procurement schedules to minimize downtime at job sites, reducing material delivery delays by 17%.
  • Prepared and submitted permit applications for 16 construction developments, ensuring compliance with federal, state, and local regulations.
  • Developed and maintained standard operating procedures for construction document management, reducing processing time for RFI responses by 12 days.

Affiliations

  • Construction Financial Management Association (CFMA)
  • Cement Association of Canada (CAC)
  • American Society of Safety Professionals
  • American Concrete Institute (ACI)
  • American Council for Construction Education (ACCE)
  • International Council of Nurses
  • International Association of Administrative Professionals
  • Women Construction Owners & Executives USA (WCOE)
  • Lions Club
  • Construction Industry Institute (CII)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • Microsoft Office Specialist Certification (MOS) - Expert Level
  • Certified Construction Project Administrator (CCPA)
  • Google Certified Professional Cloud Architect
  • Construction Contracting Officer's Representative (COR) 2024
  • Basic First Aid and CPR Certification 2019
  • Associate Constructor (AC) Certification by Northwind
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Administrative Professional in Construction (CAP-C)

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