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Skills

  • MS Office
  • Airbrush makeup artistry
  • Customer service
  • Facial rejuvenation techniques
  • Knowledge of LED light therapy
  • Inventory management and cost-saving measures
  • Client Retention Strategies
  • Skin rejuvenation
  • Micro Medi-Lift knowledge
  • Process improvement

Work Experiences

  • Achieved a 22% boost in revenue for the medspa.
  • Transported ServiceNow to 6 months customer locations.
  • Informed guests about appropriate products that were available to increase retail sales.
  • Achieved transformative results for clients.
  • Achieved 42% improvement in client acne symptoms.
  • Administered advanced laser treatments.
  • Achieved 15% growth in repeat appointments.
  • Answered 13 calls per one year to help customers with their questions and concerns.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Achieved results within 2022.

Summaries

  • Adept at managing high-volume client loads.
  • Facials, waxing, peels, acne treatments, and microdermabrasion are among the services offered.
  • Committed to upholding the highest levels of customer service.
  • Within Beauty and Spa, senior Licensed Medical Aesthetician and outstanding performer in budget management and quality assurance.
  • Esthetician who is well-versed in computer spa programs, product sales, and customer appointment scheduling.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved 16% positive client feedback.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to learning, growing, and succeeding in Beauty and Spa.
  • A steady performer, maintaining meticulous treatment documentation for 14 clients, contributing to operational efficiency and client progress tracking.

Accomplishments

  • Evaluated and resolved complex skin concerns for long-term clients, leading to a 68% increase in customer loyalty.
  • Fostered relationships with key suppliers to improve product availability while reducing costs by $3 per quarter.
  • Developed a bilingual client consultation process, resulting in a 23% increase in clientele from diverse linguistic backgrounds.
  • Played a pivotal role in growing the clinic’s social media presence, which increased client inquiries by 37% in 2023.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Spearheaded a treatment initiative that resulted in the clinic’s revenue increasing by 50% in 2016.
  • Maintained client logs and treatment records using QuickBooks, improving data accuracy by 21% and client follow-up efficiency.
  • Documented and resolved program which led to procedure.
  • Built and maintained long-term client relationships, increasing retention rates by 35% and referrals by 43% in 2015.

Affiliations

  • Advanced Skincare Educators Alliance
  • Society of Human Resource Management
  • Lions Club
  • National Coalition of Estheticians, Manufacturers/Distributors & Associations (NCEA)
  • American Med Spa Association (AmSpa)
  • Certified Microneedling Practitioners Organization (CMPO)
  • International Association for Applied Aesthetics
  • International Association of Administrative Professionals
  • Global Aesthetic Alliance
  • American Association of Nurse Aesthetists

Certifications

  • Certificate in Aesthetic Injectables by Cedar Works
  • Certified Skin Care Expert through Meridian
  • Medical Aesthetic Laser Operator License (MALO) by Meridian
  • Certified Aesthetician through Ironclad Systems
  • Certificate in Body Contouring Techniques from category
  • Licensed Master Cosmetologist by method
  • Permanent Makeup and Microblading Certification by Cedar Works
  • Advanced Hydrafacial Training Certification by Summit Group
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)

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