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Skills

  • Organization
  • Contract negotiation
  • System marketing
  • Revenue generation
  • Project organization
  • Sales forecasting
  • Time management
  • Team management
  • Operational improvement
  • Product demonstrations

Work Experiences

  • In the top 6% of salespeople in the company for 16 years.
  • Achieved Employee of the Year for hitting 48%+ of KPI targets for 2016.
  • Acquired 3 new customers, resulting in 12% revenue for the team.
  • Achieved Excellence Award.
  • Analyzed sales reports and provided leadership with strategic recommendations, which improved the regional close rate by 26%
  • Increased the team's revenue by over $12 in sales.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Gained a deep and thorough understanding of the company's products and solutions in order to assist the buyer and seller in achieving mutual success and partnership.
  • Built and managed pipelines of potential small business customers that were strong and growing.
  • Achieved 22% annual growth in renewals.

Summaries

  • Accomplished in negotiating high-value contracts with over 5+ SMB clients, resulting in an average deal size increase of 21% and a significant boost in revenue.
  • Relationship builder, communicator, and multitasker extraordinaire.
  • Dedicated Sales Representative with a track record of identifying prospects and converting them into customers.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Customer service, research, and conflict resolution skills are all excellent.
  • Focused on gaining a thorough understanding of products and services, as well as specific small-business requirements.
  • Achieved consistent year-on-year sales growth of 68%.
  • Achieved growth across Atlanta.
  • Building broad sales pipelines that produce excellent revenue results is second nature to me.

Accomplishments

  • Resolved product issue through consumer testing.
  • Developed and refined cold calling techniques that reduced call rejection rates by 35%, leading to faster SMB market penetration.
  • Mentored a team of 12 junior sales representatives, boosting team quota attainment by 55% for method.
  • Collaborated with cross-functional marketing teams to enhance personalized email campaigns, reducing churn rate by 25%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved SMB client concerns within 10 hours, achieving a 47% customer satisfaction rating post-interaction.
  • Led product demonstrations to SMB prospects, driving product adoption and yielding a 22% close rate increase.
  • Presented and demonstrated products to SMB stakeholders, closing 9 deals and increasing overall sales pipeline by 48% over several months.
  • Generated and analyzed sales reports, using key insights from advanced Microsoft Excel trackers that enhanced revenue growth forecasting by 68%.
  • Worked with a cross-functional sales team to increase the SMB client renewal rate to 43% over the past year.

Affiliations

  • International Association of Administrative Professionals
  • Rotary International
  • Completed training in Strategic Account Planning through Northwind, improving account-based marketing and nurturing strategies.
  • Member of the Professional Association for Sales Training (PAST), collaborating in quarterly training sessions on SMB-focused sales strategies.
  • Association of Information Technology Professionals
  • Active participant in New York Sales Professionals Group, attending monthly workshops on sales innovation and leadership.
  • American Medical Informatics Association
  • Association for Computing Machinery
  • Contributor to the Association of Professional Sales, participating in discussions on customer retention techniques for SMB clients.
  • Active participant in National Association of Sales Professionals (NASP), collaborating on new techniques for SMB client acquisition.

Certifications

  • Salesforce
  • Professional Sales Coaching Certification - standard
  • Global Sales Leadership Certification - framework
  • Salesforce App Builder Certification - procedure
  • Negotiation Excellence Certification - initiative
  • Sandler Sales Mastery - program
  • Certified Business Analysis Professional (CBAP)
  • Inbound Sales Certification - HubSpot Academy
  • Highly Skilled Client Outreach Certification - system
  • Certified Professional Sales Person (CPSP) - National Association of Sales Professionals

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