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Skills

  • Team building
  • Leadership and team management
  • Regulatory compliance
  • Data entry
  • Firewall and network security configuration
  • Supervision
  • Team management
  • Relationship development
  • Data recovery
  • Backup and restore procedures proficiency

Work Experiences

  • Achieved 18% enhanced computing speeds.
  • Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
  • Assisted 18 employees in migrating to a cloud-based storage platform, enhancing data accessibility and improving security compliance.
  • Explained technical information to non-technical people in plain English to help them understand it better.
  • Assisted 17 employees in migrating to a cloud-based storage platform.
  • Addressed technical needs of end-users.
  • Achieved a 55% increase in first-time call resolution by creating and implementing user-friendly troubleshooting manuals.
  • Used test scripts, personal expertise, and probing questions to break down and evaluate user problems.
  • Conducted security checks.
  • Adopted company-wide.

Summaries

  • Collaborative team player with a talent for cross-functional collaboration, delivering IT solutions that meet budget specifications and improve company performance by 12%.
  • Supporting hardware and software issues for metric computer systems is a skillful Computer Technician Specialist.
  • Collaborative problem solver.
  • Enhances system performance by analyzing and correcting various hardware and software issues.
  • Boosted efficiency.
  • Permissions, filters, and file sharing are all skills she possesses.
  • Specializes in metric and category product troubleshooting.
  • Computer Technician Specialist is a multi-talented Computer Technician Specialist who is consistently rewarded for planning and operational improvements.
  • Effectively troubleshoots and resolves issues on its own.
  • Achieved Innovation Award for excellence.

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised and trained 17 interns/technicians on company IT policies and hardware troubleshooting, improving tech support resolution times by 63%.
  • Diagnosed and repaired faulty hardware across 16 locations, achieving a 50% repair success rate within the first attempt.
  • Reduced workstation setup time for new employees by 37% through scripting and process automation.
  • Documented and resolved framework which led to program.
  • Improved server monitoring protocols, increasing performance visibility across all 2 virtual machines.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Set up, configured, and maintained category VPN for secure remote access, reducing off-site login failures by 37%.
  • Collaborated with vendors to troubleshoot and resolve complex technical issues, reducing downtime by 18 months and improving vendor relations.
  • Assisted in the decommissioning of legacy systems and migration to cloud-based infrastructures, saving the company 85% in operational costs.

Affiliations

  • Information Systems Security Association (ISSA)
  • Institute of Electrical and Electronics Engineers (IEEE)
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery (ACM)
  • Network Professional Association (NPA)
  • Society of Human Resource Management
  • TechNet Subscription Program by Microsoft
  • SANS Institute Alumni
  • CompTIA A+ Certification Alumni Group

Certifications

  • Juniper Networks Certified Associate (JNCIA) - Junos
  • Certified Public Accountant (CPA)
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Certified Information Security Manager (CISM)
  • Certified Technology Specialist (CTS)
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • Linux Professional Institute Certification (LPIC-1)
  • Salesforce
  • Cisco Certified Network Associate (CCNA)

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