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Skills

  • Training and onboarding
  • Escalation management
  • CRM
  • Training development aptitude
  • Warehousing functions
  • Service standard compliance
  • Corporate client communication
  • Route dispatch
  • Contract renewal negotiation
  • Customer journey mapping

Work Experiences

  • Built strong, compassionate client relationships and earned a reputation for exceeding service standards.
  • Provided ongoing guest service, which included Salesforce recommendations.
  • Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.
  • Looked into and resolved issues with accounting, service, and delivery.
  • Acquired 5 new customers, resulting in 10% revenue for the team.
  • Kept the method and procedure areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Increased the team's revenue by over $3 in sales.
  • Backorder availability, future inventory, and special orders were all discussed with vendors.
  • Followed all customer call guidelines, such as service levels, handling time, and productivity.
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.

Summaries

  • Hardworking Corporate Client Services Representative with 11 years of telecommuting experience meeting customer needs.
  • Expert at providing relevant information and options for resolving problems effectively.
  • Competent Corporate Client Services Representative with a desire to exceed sales targets and establish long-term customer relationships.
  • To build loyalty, employs service-oriented behaviors, understands customer desires, and provides customized solutions.
  • Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.
  • Asana expert with 12 years of experience in related roles.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Customer service specialist with over 3 years of experience resolving account and service issues for Miscellaneous clients.
  • Within Miscellaneous, senior Corporate Client Services Representative and outstanding performer in performance reporting and project management.
  • Corporate Client Services Representative is a multi-talented Corporate Client Services Representative who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Maintained a customer satisfaction score of 35% while managing a portfolio of 2 large corporate clients.
  • Led cross-departmental meetings to drive account growth strategies, improving client portfolio growth by 46% over three years.
  • Redefined key performance metrics for customer success teams, improving follow-up engagement by 58% within three years.
  • Reduced escalation rate by 38% by resolving critical client issues before they impacted business operations.
  • Proactively identified service improvement opportunities, contributing to a 58% reduction in call handling times.
  • Integrated client feedback into product enhancements, resulting in a 50% boost in customer satisfaction based on post-service surveys.
  • Resolved product issue through consumer testing.
  • Implemented an automated escalation process in metric that decreased response times by 65% and lifted client satisfaction levels.
  • Trained a team of 2 staff members on framework, achieving 50% operational readiness within two years.
  • Improved client retention rate by 78% over a several months by enhancing the overall client experience with personalized customer service.

Affiliations

  • National Association of Social Workers
  • Participant, Client Relations Forum, 2019 – Phoenix
  • Member, Strategic Account Management Association (SAMA) 2023
  • Founding Member, Global Corporate Client Solutions Group 2020
  • American Medical Informatics Association
  • Volunteer Coordinator, Networking and Client Outreach Group 2024
  • Jaycees
  • Toastmasters
  • Certified Customer Service Excellence Expert, standard, 2024
  • Association for Supply Chain Management (APICS)

Certifications

  • Training & Development Specialist Certification - Lakeside Partners
  • Certified Technology Specialist (CTS) - system
  • Certified Public Accountant (CPA)
  • Certified Analytical Professional (CAP) - category
  • Client Service Communications Training - Asana
  • Certified Public Accountant
  • Customer Success Manager (CSM) Certification - category
  • Advanced Excel for Client Data Management Certification - Microsoft Excel
  • Certified Associate in Project Management (CAPM) - system
  • Project Management Professional (PMP) - initiative

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