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Skills

  • Operational improvement
  • Business operations
  • Candidate Follow-Up Processes
  • Data-driven decision making
  • Writing case histories
  • Candidate Relationship Management
  • Procedure equipment
  • Telephone etiquette
  • Budgets
  • Cultural Sensitivity in Interviews

Work Experiences

  • Assessed call metrics to enhance interviewer-candidate communication, increasing overall transparency and trust by program.
  • Conducted follow-up surveys with candidates.
  • Conducted over 16 interviews per week.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with HR to optimize question banks, which increased candidate information gathering by 22%.
  • Conducted quality control checks on 4 interview recordings.
  • Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.
  • Clarified questions for interviewees so that they could give honest answers.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Achieved results within one quarter.

Summaries

  • Achieved 68% more effective hiring outcomes.
  • Achieved results over a 2018-long period.
  • Achieved 63% higher accuracy in assessments.
  • Flexible and self-assured, promoting budget management and strategic planning as well as vendor management.
  • Adaptable Phone Interviewer.
  • Costs were consistently reduced while profits were increased.
  • Achieved results within three years.
  • Awarded Top Performer for performance excellence.
  • Accomplished Phone Interviewer.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Instituted weekly data reviews of interview analytics, facilitating a 36% improvement in tracking and reporting accuracy.
  • Managed and executed 17% of outreach calls, improving the volume of qualified candidates processed by the recruitment team.
  • Partnered with recruiting teams to review candidate experiences, reducing interview discrepancies by 74% year-over-year.
  • Successfully completed 5 phone interviews per week, ensuring candidate proficiency aligned with company standards.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created detailed candidate assessments that streamlined final decision-making, reducing average time-to-hire by 57%.
  • Analyzed key performance indicators to continuously improve interview operations, increasing callback rates by 58%.
  • Redesigned candidate follow-up process, resulting in an 74% improvement in candidate conversion ratio.
  • Documented and resolved process which led to framework.
  • Regularly reviewed and updated interview practices, delivering suggestions that led to more efficient interview methods and 77% improved candidate satisfaction rates.

Affiliations

  • Prerequisite Behavioral Interview Techniques Masterclass, 2023
  • Completion of Conflict Resolution and Stress Management Certification
  • Jaycees
  • Association of Information Technology Professionals
  • The Phone Interviewer Bootcamp, Columbus
  • Candidate Experience Awards (CandE) Council
  • Society for Human Resource Management (SHRM)
  • Phone Interviewing and Talent Acquisition Summit Attendee, Portland, 2015
  • Institute of Recruitment Professionals (IRP)
  • International Staffing Association (ISA)

Certifications

  • Behavioral Interviewing Techniques Certification
  • First Aid/CPR Certified
  • Certified Employment Interview Strategist (CEIS)
  • Apple Certified Associate (ACA)
  • Candidate Experience and Feedback Management (CEF) Certification
  • Workforce Planning & Employment (WPE) Certification
  • Professional Employment Screening Specialist (PESS) Certification
  • Certified Diversity and Inclusion Recruiter (CDIR)
  • Certified Phone Interviewer Beacon Labs
  • Certified Remote Interviewing Specialist

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