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Skills

  • Developing KPIs for Interview Performance
  • Verbal and written communication
  • Customer service
  • Candidate Relationship Management
  • Project organization
  • Candidate Follow-Up Processes
  • Recordkeeping
  • Detailed Feedback Documentation
  • Writing case histories
  • Client Satisfaction Improvement

Work Experiences

  • Oversaw the delivery of program project by framework team, which resulted in standard.
  • Contributed to more informed decision-making.
  • Awarded for conducting the top-rated interview experience in 2018, based on candidate feedback aggregated from 10 reviews.
  • Achieved 51% higher candidate clarity in qualification assessments.
  • Assessed call metrics.
  • Updated all subjects' contact information and double-checked the data for accuracy.
  • Conducted over 16 interviews per week.
  • Had an excellent attendance record and was always on time for work.
  • Transported HubSpot to 18 months customer locations.
  • Achieved improvements in 2016.

Summaries

  • Boosted placement outcomes.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Pursuing a new position in which knowledge of the Media and Journalism will be highly valued.
  • Achieved a 21% improvement in interview timeliness.
  • Costs were consistently reduced while profits were increased.
  • Clear understanding of data analysis and cross-functional collaboration as well as process improvement training.
  • Awarded Top Performer for performance excellence.
  • Achieved a 72% improvement.
  • Adaptable Phone Interviewer well-versed in conducting quality control audits on interviews, maintaining strict adherence to company procedures. Improved post-interview candidate follow-through by 38%.
  • Adept at behavioral interviewing techniques.

Accomplishments

  • Handled high interview volumes, completing up to 17 phone interviews daily while maintaining a successful rate of candidate placements.
  • Collaborated with hiring managers to fine-tune role expectations, reducing role turnover rate by 37%.
  • Consistently met or exceeded monthly interview KPIs, contributing to the recruitment of 9 top-tier candidates per quarter.
  • Redesigned candidate follow-up process, resulting in an 74% improvement in candidate conversion ratio.
  • Designed interview surveys for candidate feedback, resulting in an 79% improvement in the candidate experience.
  • Streamlined workflow between interview teams and recruitment leads, improving efficiency metrics by 49%.
  • Successfully completed 5 phone interviews per week, ensuring candidate proficiency aligned with company standards.
  • Utilized detailed interview scoring rubrics, resulting in a more clear and consistent method for selecting top candidates.
  • Conceptualized and spearheaded employer branding initiatives through candidate outreach, improving company perception by 54%.
  • Optimized interview scheduling, reducing wait times by 30% and improving recruiter productivity.

Affiliations

  • Association for Talent Acquisition Professionals (ATAP)
  • International Public Management Association for Human Resources (IPMA-HR)
  • Association for Supply Chain Management (APICS)
  • Freemason
  • The Phone Interviewer Bootcamp, Columbus
  • Council for Inclusive Staffing and Hiring (CISH)
  • National Association of Human Resource Consultants (NAHRC)
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • Prerequisite Behavioral Interview Techniques Masterclass, 2023

Certifications

  • Interview Data Documentation and Analytics Specialist by Beacon Labs
  • Certified Employment Interview Strategist (CEIS)
  • Certified Talent Acquisition Specialist (CTAS) – by Cedar Works
  • Coursera’s Recruitment and Selection Certification by category
  • Certified Hiring Process Improvement Specialist by framework
  • Human Resource Certification Institute (HRCI) Associate Professional in Human Resources (aPHR)
  • Society for Human Resource Management - Certified Professional (SHRM-CP)
  • Certified Recruitment Consultant (CRC) by Cedar Works
  • Professional Recruiter Certification (PRC) by Cedar Works
  • Certified Interview Analyst by process

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