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Skills

  • First Aid/CPR
  • Problem resolution
  • Process improvement
  • Automated software deployment (using Microsoft Excel)
  • Failure resolution
  • Cloud-based services management (QuickBooks)
  • Customer service for technical troubleshooting
  • PC assembly and configuration
  • Backup and Disaster Recovery Solutions
  • Operational improvement

Work Experiences

  • Created custom scripts to automate the deployment of operating systems, reducing manual setup time by 24%.
  • Customized Workday imaging platforms.
  • Customized PC setups for specialized tasks in Computers Software, enhancing work performance by 77% on average.
  • Decreased security threats by 77%.
  • Audited over 14 workstations, identifying and repairing software vulnerabilities, enhancing overall system security by 45%.
  • Configured Salesforce devices.
  • Audited over 9 workstations.
  • Contributed to team efforts.
  • Collaborated with vendors to ensure timely delivery and installation of hardware parts, ensuring that deadlines were met 100% of the time.
  • Collaborated with vendors for timely delivery.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Assembled and configured 12+ new devices.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Contributed to business continuity.
  • Within Computers Software, senior PC Configuration Technician and outstanding performer in workflow optimization and vendor management.
  • Dedicated to learning, growing, and succeeding in Computers Software.
  • Experienced PC Configuration Technician with over 11 years in helpdesk operations, network maintenance, and mobile device support.
  • Achieved President's Club customer satisfaction by resolving 18+ technical issues per day, working collaboratively with customer support teams.
  • Strengths in process improvement and cross-functional collaboration backed up by Computers Software training.
  • Collaborated with cross-functional teams to ensure new systems adhered to security policies before deployment, securing 10 systems to company standards.

Accomplishments

  • Optimized network configurations, resulting in a 31% reduction in connectivity issues across 18 workstations.
  • Ensured seamless integration between Power BI and hardware systems for finance, increasing operational efficiency by 23%.
  • Executed preventative maintenance on 2 network devices, achieving system stability and reducing unexpected outages by 64%.
  • Monitored and managed asset lifecycle for over 16 IT systems, reducing unnecessary purchases and streamlining resource allocation.
  • Integrated procedure services into day-to-day operations, enhancing data accessibility and security for 17 users.
  • Reduced software issues related to outdated drivers by 20% through proactive update management on 3 PCs.
  • Reduced network configuration issues across Columbus by streamlining procedures, successfully improving end-user connectivity by 55%.
  • Assisted in planning and executing OS deployments across 18 devices, ensuring zero failures during the migration process.
  • Collaborated with the engineering team during hardware prototyping, ensuring that configurations met performance standards and reduced delays.
  • Managed and maintained an extensive inventory of standard, ensuring accuracy and reducing stock discrepancies by 20%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Microsoft Certified: Modern Desktop Administrator Associate
  • Featured Speaker at IT Operations Experts Roundtable (Austin, 2024)
  • Rotary International
  • Certified Microsoft Desktop Support Technician (MCDST)
  • American Marketing Association
  • Project Management Institute
  • Association of Information Technology Professionals
  • Society of Women Engineers
  • Member, National Association of Computer Hardware Mechanics

Certifications

  • ITIL Foundation Certification
  • CompTIA Security+ Certification
  • Dell EMC Proven Professional Certification
  • Linux Professional Institute Certification-LPIC
  • CCNP Enterprise (Cisco Certified Network Professional)
  • Certified Wireless Network Administrator (CWNA)
  • Certified Hardware Asset Management Professional (CHAMP)
  • Nutanix Certified Professional - Multicloud Infrastructure (NCP-MCI)
  • Apple Certified Associate (ACA)
  • CompTIA Cloud+ Certification

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