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Skills

  • Regulatory compliance
  • Guest services
  • Database management
  • Relationship development
  • Cross-departmental collaboration
  • Fee payment processing
  • Data analysis for program improvement
  • Communications
  • Cataloging with HubSpot
  • Shelving and organization

Work Experiences

  • Collaborated with local schools to introduce a targeted literacy program, increasing youth library memberships by 73%.
  • Maintained and updated patron records in the library system database.
  • Assessed and reorganized reference collections.
  • Collaborated with faculty and researchers.
  • Collaborated with faculty and researchers to assemble specialized bibliographies, enhancing academic research support.
  • Achieved a 69% error-free rate.
  • Processed customer fines and advised customers on how to reduce future charges.
  • Collaborated with Denver community groups to host a series of public talks, raising library program attendance by 22%.
  • Used the interlibrary loan system to locate desired customer items and coordinated deliveries.
  • Transported SAP to three years customer locations.

Summaries

  • Achieved a 45% increase in library registration.
  • Prioritizes patron satisfaction while balancing team support and library operations requirements.
  • Costs were consistently reduced while profits were increased.
  • Accomplished in library inventory management, implementing new systems that improved material tracking and reduced lost items by 46%.
  • Achieved a 17% satisfaction rate.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborative and organized Library Paraprofessional with extensive experience in volunteer training, successfully onboarding and mentoring 11 new staff and volunteers.
  • Clear understanding of performance reporting and project management as well as data analysis training.
  • Aligned acquisitions with community needs.

Accomplishments

  • Assisted in managing a special book collection of 2 titles, contributing to its increased accessibility and circulation.
  • Spearheaded the digitization of historical collections, successfully archiving 3 documents for public research and secure storage.
  • Developed and presented monthly workshops on budget management, attracting an average of 5 attendees, enhancing community outreach efforts.
  • Assessed library user trends via patron surveys, identifying opportunities for collection growth that led to a 40% increase in circulation.
  • Led the implementation of new public computer software, increasing patron usage by 59% and reducing waiting times.
  • Planned and facilitated summer reading programs for youth, with participation growing by 60% and positive feedback increasing year-over-year.
  • Collaborated with local school districts to promote library card sign-ups, increasing youth membership by 45% over 18 months.
  • Led an initiative to streamline material check-in processes, improving efficiency by 28% through the implementation of ServiceNow.
  • Planned literacy outreach efforts in neighboring schools, driving a 18% increase in student involvement in library-hosted educational programs.
  • Created comprehensive, searchable databases for digital collections, enhancing accessibility for over 11 patrons per month.

Affiliations

  • Association for Computing Machinery
  • International Association of Administrative Professionals
  • Urban Libraries Council (ULC) – Focuses on leadership and equity initiatives in urban library communities.
  • American Library Association (ALA) – Active member in support of literacy advancement and library standards.
  • American Medical Informatics Association
  • International Association of School Librarianship (IASL) – Contributed to global standards in educational library resources.
  • Association for Rural and Small Libraries (ARSL) – Membership focused on addressing unique challenges in smaller communities.
  • Society of Women Engineers
  • Project Management Institute
  • Special Libraries Association (SLA) – Focused on specialized research skills and librarian services in corporate settings.

Certifications

  • Certified Information Literacy Instructor (CILI)
  • Certified Public Accountant (CPA)
  • ALA Instructional and Emerging Technology Credential
  • Introduction to Library Marketing and Promotions Certification
  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • Library Privacy Advocate Certification (ALA)
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe

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