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Skills

  • Grant Writing and Fundraising
  • Microsoft Access
  • Problem resolution
  • Digital collection management
  • Book acquisition and vendor relations
  • Relationship development
  • Fiscal responsibility and budgeting
  • Critical Thinking and Problem Solving
  • Document digitization processes
  • Bilingual services (Spanish)

Work Experiences

  • Assembled specialized bibliographies.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted patrons with photocopiers, microfiche, and audio/visual equipment operation and rentals at the library.
  • Attracted 10 attendees.
  • Achieved zero data loss.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assessed and reorganized reference collections.
  • Achieved results within several months.
  • Looked for industry trends on social media and through online sources.
  • Assisted faculty and students in the system department with research projects, improving database usage by 63%.

Summaries

  • Completed within 18 months.
  • Collaborated with local schools.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Achieved a 76% increase in operational efficiency.
  • Library Technician with 6 years of experience shelving and organizing printed materials and digital resources.
  • Connected patrons with library offerings.
  • Costs were consistently reduced while profits were increased.
  • Manages library materials, forms, and payments in a reliable manner.
  • Adept Library Paraprofessional with experience in training 9 new hires and volunteers on library systems, ensuring smooth operations and excellent service levels.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Analyzed patron data to optimize library floor plans, resulting in 67% better navigation efficiency and improved user satisfaction metrics.
  • Directed the library’s quarterly inventory checks, significantly improving organizational accuracy and reducing lost items by 77%.
  • Administered and tracked Interlibrary Loan requests, ensuring accurate delivery of over 9 borrowed materials with a fulfillment rate of 16%.
  • Facilitated bi-monthly staff training on new digital catalog systems, reducing staff errors by 61%.
  • Supported the creation of multimedia displays to highlight seasonal and special collections, increasing circulation of related materials by 81%.
  • Documented and resolved standard which led to category.
  • Managed integrated library system (ILS) migration for 17 records, ensuring a seamless move with zero data loss and minimal service interruption.
  • Provided front-line support for patrons with circulation and reference inquiries, resolving 13 issues and increasing patron satisfaction by 25% annually.
  • Maintained and updated periodical subscriptions of over 12 titles, ensuring timely access for library patrons.
  • Led book acquisition projects, ensuring that 2 new materials were acquired in alignment with the community's interests and needs.

Affiliations

  • National Association for Media Literacy Education (NAMLE) – Engaged in workshops to promote media literacy in libraries.
  • Public Library Association (PLA) – Engaged with public library programming development and community outreach.
  • American Booksellers Association (ABA) – Helped forge partnerships between libraries and indie bookstores to promote local reading.
  • Urban Libraries Council (ULC) – Focuses on leadership and equity initiatives in urban library communities.
  • Society for Scholarly Publishing (SSP) – Focused on the integration of scholarly resources in academic and public libraries.
  • Rotary International
  • Jaycees
  • International Federation of Library Associations and Institutions (IFLA) – Participation in global library standards and collaborations.
  • American Society of Safety Professionals
  • National Federation of Advanced Information Services (NFAIS) – Enhancing digital information systems to improve accessibility in libraries.

Certifications

  • Introduction to Library Marketing and Promotions Certification
  • Certified Information Literacy Instructor (CILI)
  • Library Privacy Advocate Certification (ALA)
  • Certified Public Accountant
  • Bibliographic Formats & Standards Specialization
  • Certified Library Media Specialist (CLMS)
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician
  • Google Analytics Certification - 2016
  • Certified Digital Asset Manager (CDAM)

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