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Skills

  • Facility lock-up procedures
  • Marketing
  • Continuous process improvements
  • Brand management
  • Customer service
  • First Aid/CPR
  • Guest accommodations
  • Business operations
  • Vendor relationship management
  • Problem resolution

Work Experiences

  • Collaborated with external vendors.
  • Achieved results over 2015 months.
  • Achieved zero incidents during peak periods.
  • Achieved a 17-month streak of zero security breaches.
  • Used Tableau and HubSpot to prepare documents such as deeds and leases, closing statements, and purchase agreements.
  • Coordinated with sellers, buyers, escrow agents, and real estate agents to complete loan submissions and scheduled closing dates.
  • Achieved a 75% improvement in team output.
  • Collaborated with senior leadership.
  • Collaborated with real estate agents, loan officers, and attorneys to confirm accurate fundings, lien payoffs, and final mortgage recordings.
  • Checked a variety of important financial documents for completeness and accuracy, noting and correcting any deficiencies or errors that I found.

Summaries

  • Accomplished Closing Supervisor with a strong background in loss prevention and cross-departmental collaboration, reducing product shrinkage by $38,000 in 2016 months.
  • Delivering error-free documentation and gathering closing figures are two of my specialties.
  • Achieved results within 2022 months.
  • Professional certified in CPA and Lean who is responsive and friendly.
  • Achieved consistently favorable variance outcomes.
  • Knowledge of Workday and HubSpot to a high level.
  • Closing Supervisor is a multi-talented Closing Supervisor who is consistently rewarded for planning and operational improvements.
  • Boosted satisfaction levels by 17%.
  • Achieved a 47% boost in end-of-shift productivity.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Monitored inventory accuracy during closing audits, ensuring strict adherence to procedures and reducing unresolved discrepancies by 51%.
  • Reduced cash handling losses by $148,000 through the introduction of enhanced security protocols for closing personnel.
  • Established a streamlined closing routine that reduced store closing time by 7 minutes per shift across a one year period.
  • Applied conflict de-escalation techniques during challenging closing scenarios, reducing escalations with customers by 79% over two years.
  • Implemented an updated closeout checklist which identified and corrected $11 in underreported sales revenue over 3 shifts.
  • Significantly improved end-of-day cash drawer balancing accuracy by 78% by introducing a revised auditing procedure.
  • Collaborated with inventory team after-hours to resolve discrepancies, leading to a 51% improvement in inventory reconciliation rates.
  • Trained and mentored closing staff on effective safety and emergency procedures, reducing incident response time by 33%.
  • Launched cross-departmental initiatives that enhanced communication during closing hours, resulting in a 68% increase in operational efficiency.
  • Organized specialized training sessions on emergency closing procedures, reinforcing operational contingencies and decreasing risks.

Affiliations

  • Association for Computing Machinery
  • Society of Human Resource Management
  • American Society for Quality (ASQ) - Process Improvement Certification
  • Professional Association for Retail Managers
  • Society for Human Resource Management (SHRM) - Safety Policy Track
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Occupational Safety and Health Association (OSHA) - Certified in Safety Audits
  • National Association of Convenience Stores (NACS)
  • National Association of Social Workers

Certifications

  • Certified Retail Operations Auditor by Northwind
  • Certified Inventory Specialist (CIS) by Inventory Institute
  • Certified Fraud Examiner (CFE) by Association of Certified Fraud Examiners
  • Certified Sales Leadership Professional (CSLP) by NASP
  • Certified Public Accountant (CPA)
  • Night Shift Leadership Training Certification by Vantage
  • Certified Loss Prevention Manager (CLPM) by Loss Prevention Certification Board
  • Certified Sales and Revenue Analyst by Meridian
  • Certified Financial Management Professional (CFM) by Vantage
  • Cash Handling and Reconciliation Certification by Harbor & Co.

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