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Skills

  • Product return rate reduction
  • Communications
  • Sales data analysis
  • Customer service
  • Cash and credit card transactions
  • POS system operation
  • Product training for team members
  • Team management
  • Quota Management
  • First Aid/CPR

Work Experiences

  • Built and maintained relationships with loyal customers.
  • Collaborated with management and marketing teams.
  • Helped customers by answering their questions and completing their requests.
  • Helped customers sign up for store loyalty programs and explained the benefits in detail.
  • Was in charge of running a successful cash register, which included scanning items, processing payments, and issuing receipts.
  • Achieved a 47% accuracy rate.
  • Kept the checkout area tidy by sweeping the floors and emptying the trash cans.
  • Assisted in managing inventory and restocking processes, reducing stock discrepancies by 27% over one year.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.

Summaries

  • Achieved a 75% improvement in overall retention rates.
  • Certified in CPA.
  • Boosted new hire productivity.
  • Achieved outstanding sales performance.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Within Miscellaneous, senior Shoe Department Associate and outstanding performer in vendor management and workflow optimization.
  • Sells procedure and metric products while keeping up with changing industry trends and customer preferences.
  • Adept at handling challenging situations, resolving customer issues quickly and effectively, leading to a 15% improvement in overall retention rates.
  • Collaborated on targeted sales promotions and events, driving a 35% increase in customer engagement and significantly boosting store traffic.
  • Shoe Department Associate with 8 years of successful stakeholder engagement and cross-functional collaboration experience.

Accomplishments

  • Optimized store visuals and promotional signage, resulting in a 16% increase in impulse shoe purchases.
  • Managed the shoe department independently during peak hours, ensuring all customer requests were promptly handled.
  • Led product demonstrations during peak season, enhancing in-store experience and promoting newly released shoe lines, contributing to 74% growth in sales.
  • Assumed responsibility for inventory reconciliation and cycle counts, reducing discrepancies by 40%.
  • Collaborated with visual merchandising team to increase foot traffic, resulting in a 21% boost in sales for the footwear department.
  • Coordinated with external vendors to maintain optimal stock levels, reducing backorders by 76%.
  • Trained 12 new hires on product knowledge and customer service, reducing onboarding time by 66%.
  • Assisted in daily store operations, ensuring compliance with safety protocols while maintaining high levels of customer satisfaction.
  • Facilitated seamless customer returns and exchanges to maintain positive brand reputation and increase customer retention rates by 45%.
  • Contributed to a 48% increase in Beacon Labs sales by providing focused customer consultations and facilitating product launches.

Affiliations

  • Footwear Distributors and Retailers of America (FDRA)
  • International Council of Shopping Centers (ICSC) Retail Member
  • Project Management Institute
  • Institute of Store Planners (ISP)
  • Retail Asset Protection Association Membership
  • National Retail Federation (NRF)
  • Certified Retail Management Professional (2018 from Northwind)
  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)
  • Rotary International

Certifications

  • Customer Engagement & Satisfaction Certification by method
  • Google Certified Professional Cloud Architect
  • Certified Retail Merchandiser (CRM) from Lakeside Partners
  • Certified Retail Sales Performance Professional
  • Fundamentals of Footwear Styling Certification by Beacon Labs
  • Point-of-Sale (POS) System Certification by initiative
  • ServSafe
  • Certified Store Associate (CSA) with Customer Relations focus
  • Footwear Trend Specialist Certificate by Meridian or Summit Group
  • Customer Service Excellence Certification by Summit Group

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