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Skills

  • Client advocacy and support
  • Client intake and onboarding
  • Chronic illness understanding
  • Process improvement
  • Client eligibility determination
  • Team management
  • Relationship development
  • Client risk assessment
  • Project organization
  • First Aid/CPR

Work Experiences

  • Collaborated with healthcare providers.
  • Collaborated closely with legal aid services to assist clients in obtaining necessary legal documentation or representation.
  • Built rapport and trust.
  • Advocated for legislative changes in local government that expanded affordable housing options, contributing to Top Performer in 2023.
  • Conducted outreach to Portland communities.
  • Collaborated with legal aid services.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with local law enforcement and healthcare providers to develop a coordinated service plan for high-risk clients.
  • Coordinated partnerships with 6 local non-profits for in-kind donations, increasing shelter supplies by 39% over 2020.
  • Created holistic care plans for clients.

Summaries

  • Boosted emergency shelter resources and services.
  • Shelter Intake Worker with 4 years of successful process improvement and risk assessment experience.
  • Achieved a 77% increase in donations during 6 months.
  • Accomplished Shelter Intake Worker.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Assisted with housing applications.
  • Costs were consistently reduced while profits were increased.
  • Shelter Intake Worker is a multi-talented Shelter Intake Worker who is consistently rewarded for planning and operational improvements.
  • Applied trauma-informed care techniques.

Accomplishments

  • Resolved product issue through consumer testing.
  • Implemented a data-driven approach to client intake, identifying trends and reducing wait times by 82% through targeted resource allocation.
  • Documented and resolved metric which led to system.
  • Improved client risk assessment protocols, leading to a 31% reduction in emergency shelter over-crowding through early intervention strategies.
  • Enhanced client data management accuracy by implementing secure systems and processes, reducing the risk of data breaches by 72%.
  • Facilitated monthly workshops on self-sufficiency, helping 10 clients develop financial literacy and job readiness skills.
  • Streamlined emergency shelter intake procedures, resulting in a 17 minute reduction in processing time during peak hours.
  • Reduced intake data entry errors by 43% by implementing new procedures and training for staff on the updated client management software.
  • Conducted community outreach to Portland, resulting in a 62% increase in awareness of shelter services and boosting client intake.
  • Optimized intake form usability and data collection processes, reducing reporting discrepancies by 66% across all shelter operations.

Affiliations

  • American Public Health Association (APHA)
  • International Association of Administrative Professionals
  • National Network for Youth
  • Council on Accreditation for Human Services
  • Partnership to End Homelessness Boston
  • Association for Computing Machinery
  • American Medical Informatics Association
  • Jaycees
  • Community Action Partnership Atlanta
  • Psychological First Aid Program

Certifications

  • Certified Domestic Violence Advocate (CDVA)
  • Certified in Volunteer Administration (CVA)
  • Certified Case Manager (CCM)
  • Certified Public Accountant (CPA)
  • FEMA Emergency Response Training Certification
  • Certified Public Accountant
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+
  • National Association of Social Workers (NASW) Membership
  • Therapeutic Crisis Intervention (TCI) Certification

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