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Skills

  • Administrative efficiency improvement
  • Infant mortality rates
  • Bilingual in German and Japanese
  • Chronic illness understanding
  • Team management
  • MS Office
  • Customer service
  • First Aid/CPR
  • Medical assessment mastery
  • Compliance with confidentiality standards

Work Experiences

  • Contributed to President's Club recognition in 2020.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Boosted client intake by 65%.
  • Achieved reduction over 2017.
  • Built strong client relationships.
  • Assisted clients in obtaining legal documentation.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Advocated for legislative changes in local government that expanded affordable housing options, contributing to Top Performer in 2023.
  • Oversaw enrollment, transportation, and paperwork for people who wanted to use community resources.
  • Connected clients with appropriate services.

Summaries

  • Advocated for additional shelter funding.
  • Achieved a 77% increase in donations during 6 months.
  • Committed Shelter Intake Worker with a proven ability to advocate for additional shelter funding, ensuring the acquisition of essential grants and service enhancement.
  • Adept in building relationships with non-profits.
  • Community-focused Shelter Intake Worker.
  • Collaborated with healthcare providers.
  • Boosted emergency shelter resources and services.
  • Applied trauma-informed care techniques.
  • Shelter Intake Worker is a multi-talented Shelter Intake Worker who is consistently rewarded for planning and operational improvements.
  • Boosted client engagement by 19%.

Accomplishments

  • Reviewed and processed housing applications, reducing the average approval cycle by 9 days through workflow optimization.
  • Streamlined emergency shelter intake procedures, resulting in a 17 minute reduction in processing time during peak hours.
  • Organized shelter operations by creating a volunteer scheduling system that increased staffing efficiency by 62%, optimizing service hours.
  • Coordinated affordable housing assistance, decreasing homelessness among shelter residents by 65% through personalized housing plans.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with case managers to assess client eligibilities, ensuring compliance with program requirements and increasing approval rates by 71%.
  • Successfully mediated client conflicts within the shelter, lowering incidents of altercations by 27% through early intervention techniques.
  • Initiated client follow-up processes that boosted repeat service engagements by 66% and improved client retention.
  • Enhanced client data management accuracy by implementing secure systems and processes, reducing the risk of data breaches by 72%.
  • Processed client referrals efficiently, increasing outreach efforts by 16% and successfully linking clients to relevant social services programs.

Affiliations

  • Psychological First Aid Program
  • Emergency Medical Services Advisory Board (EMSAB)
  • International Council of Nurses
  • International Association of Administrative Professionals
  • National Alliance to End Homelessness
  • National Network for Youth
  • Public Children Services Association of Oregon
  • Local Area Mental Health Advisory Committee for Seattle
  • American Society of Safety Professionals
  • Feeding America Shelter Partnerships

Certifications

  • Certified Housing Specialist (CHS)
  • Fundraising for Non-Profit Professionals Certificate
  • Certified in Volunteer Administration (CVA)
  • Active Listening and Empathy Certification
  • Certified Homeless Services Professional (CHSP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • Certified Homeless Outreach Specialist
  • Project Management Professional (PMP)

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