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Skills

  • Supervision
  • Budgets
  • First Aid/CPR
  • Customer-facing communication enhancement
  • Problem resolution
  • Freight expertise
  • Cross-functional team leadership
  • Category equipment
  • Communications
  • Logistics knowledge

Work Experiences

  • Met with internal and external customers to provide technical advice, project planning, issue resolution, and implementation evaluations.
  • Used Power BI to accurately record delivery, payment, and route information.
  • Checked data deliverables for quality and traceability to specifications, as well as compliance with all quality management plans and standards.
  • Achieved cost savings of $14.
  • Achieved a 38% reduction in post-launch issues.
  • Achieved a 4% improvement in onboarding times.
  • 15% of interns converted to full-time hires.
  • Collaborated with delivery teams.
  • Conducted skill-gap analysis.
  • Built a robust talent pipeline by establishing partnerships with Brightline, securing 7 interns, 37% of whom converted to full-time hires.

Summaries

  • Adaptable and results-oriented Delivery Director.
  • Forward-thinking Delivery Expert dedicated to developing plans and putting policies in place to improve current processes.
  • Aligned delivery team's efforts with corporate priorities.
  • Motivated Delivery Director specializing in operating dry-boxes, reefers, box trucks and semi tractor-trailer combinations. Current category license with program endorsement, as well as certifications in pallet jack and forklift operation.
  • Achieved a 18% improvement in project execution alignment.
  • Achieved 55% reduction in project delays.
  • Excellent communicator with exceptional coordination, leadership, and analytical abilities.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Achieved a 32% improvement in product development cycles.
  • Adaptable and results-oriented Delivery Director, achieving 35% increase in NPS scores by focusing on customer-facing communication and collaboration.

Accomplishments

  • Drove portfolio-level change management strategies during a Workday migration, resulting in 45% improved team adaptability.
  • Documented and resolved program which led to category.
  • Developed and implemented strategic initiatives that decreased delivery cycle times by 77%, contributing to projects consistently running on or ahead of schedule.
  • Collaborated cross-functionally with product, engineering, and sales teams to improve client-facing deliverables, resulting in $6 in upsell revenue.
  • Successfully managed end-to-end global delivery for projects in Portland, ensuring compliance with regional regulations and delivering within budget constraints.
  • Fostered a culture of operational excellence by instituting project retrospectives, reducing duplicate work and increasing velocity by 45%.
  • Doubled departmental output within a 18-month span by introducing key performance indicators (KPIs) and data-driven decision-making.
  • Acted as a senior point of contact for executive stakeholders, maintaining client satisfaction scores at above 18% across multiple projects.
  • Delivered an award-winning digital product upgrade ahead of schedule, increasing product adoption rates by 27% post-launch.
  • Launched a customer feedback loop program that led to direct product improvements and reduced post-delivery support tickets by 60%.

Affiliations

  • Society for Human Resource Management (SHRM) - Talent Optimization Specialist
  • The Open Group - TOGAF ITIL
  • IT Governance Network (ITGN) - Advisory Council Member
  • The Chartered Institute for IT (BCS) - Fellow Membership
  • Society of Women Engineers
  • IT Service Management Forum (itSMF) - procedure
  • Association of Change Management Professionals (ACMP)
  • Association for Supply Chain Management (ASCM) - procedure
  • Project Management Institute (PMI) - Certified standard Professional
  • Scrum Alliance - Certified ScrumMaster (2015)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Professional Scrum Master (PSM) by Scrum.org 2024
  • Certified Kanban Management Professional (KMP), 2021
  • Agile Digital Services (ADS) Practitioner 2024
  • Delivery at Scale (DaS) Certification 2019
  • CompTIA Security+
  • Google Certified Professional Cloud Architect
  • Certified SAFe® 5 Agilist by Scaled Agile 2018
  • Certified Public Accountant
  • Project Management Professional (PMP)

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