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Skills

  • Mac systems
  • Data-driven training improvements
  • Epic Clindoc error troubleshooting
  • Organization
  • Adult learning theory application
  • Team building
  • Customer service expert
  • Process equipment
  • Process improvement
  • Team management

Work Experiences

  • Achieved reduction within the first one year.
  • Aligned training schedules with Epic project milestones.
  • Collaborated with clinical operations to adapt training procedures based on real-time feedback, improving course satisfaction scores by 59% in 2017.
  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.
  • Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
  • Achieved results within several months.
  • Addressed issues for 3 clinical users.
  • Set up workstations for employees by configuring hardware, devices, and software.
  • Described program solutions to customers to aid in problem resolution.
  • Achieved a 61% productivity boost.

Summaries

  • Achieved a 33% reduction in post-training escalations.
  • When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.
  • Clear understanding of cross-functional collaboration and budget management as well as risk assessment training.
  • Excellent Epic Credentialed Trainer, Clindoc with 4 years of experience providing exceptional support to users at all levels.
  • Competent Epic Credentialed Trainer, Clindoc with experience assisting metric users with a wide range of computer, mobile device, and peripheral equipment issues.
  • Permissions, filters, and file sharing are all skills she possesses.
  • Costs were consistently reduced while profits were increased.
  • Achieved high trainee satisfaction rates.
  • Accomplished Epic Credentialed Trainer.
  • Excellent risk assessment and process improvement knowledge.

Accomplishments

  • Designed a modular Clindoc training curriculum for use across multiple departments, adaptable to both in-person and virtual settings, improving training efficiency by 49%.
  • Authored comprehensive Clindoc user guides and documentation tailored for product, reducing helpdesk requests by 59% post go-live.
  • Designed and conducted Epic Clindoc credentialing courses for end-users, resulting in 59% increase in system proficiency across product.
  • Mentored and trained 10 junior Epic Credentialed Trainers on Clindoc, fostering a shared best-practice repository that enhanced consistency and instructional quality.
  • Partnered with Integration Team to build a hypercare support model post go-live, addressing critical Clindoc system issues within one year of user reporting.
  • Configured Clindoc training databases to align with real-world workflows, providing clinicians with an immersive hands-on experience pre-go-live.
  • Led cross-functional team meetings to ensure alignment between physicians, nurses, and administrative staff during system-wide Clindoc adoption.
  • Co-led a cross-departmental task force to integrate best practices into a standardized Clindoc training procedure, improving operational workflow compatibility hospital-wide.
  • Consistently met or exceeded key performance indicators, including a system uptime rate of 32% and a reduction in bug escalation events related to Clindoc by 2 occurrences.
  • Implemented feedback from multi-disciplinary teams to enhance Clindoc lesson plans, improving training satisfaction scores by 41%.

Affiliations

  • Association of Information Technology Professionals
  • Project Management Institute
  • National Association of Clinical Nurse Specialists (NACNS)
  • Freemason
  • Recipient of the Epic Excellence in Training Award (2024)
  • American Marketing Association
  • Association of Clinical Documentation Integrity Specialists (ACDIS)
  • Health Information Technology Certification (CPA)
  • Membership, International Society of Software in Healthcare Training (ISSH)
  • Participant, Epic Systems Clinical Documentation Optimization Webinar Series

Certifications

  • Epic Willow Inpatient Credentialed Trainer Certification
  • Epic Systems Accredited Trainer - Clinical Documentation (Clindoc)
  • Epic Training Administration Certification
  • Certified Professional in Clinical Documentation Improvement (CPCDI)
  • Epic Optime Credentialed Trainer Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • Epic MyChart Credentialed Trainer Certification
  • EpicCare Inpatient - Clinical Documentation Certification
  • Epic Resolute Professional Billing Credentialed Trainer Certification

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