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Skills

  • First Aid/CPR
  • Team building
  • Cross-functional teamwork
  • Organization
  • Data-driven decision making
  • Proactive issue resolution
  • Inventory tracking and usage reporting
  • MS Office
  • Fieldwork coordination
  • Customer grievance management

Work Experiences

  • Achieved a 50% satisfaction rate.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Oversaw the delivery of category project by program team, which resulted in category.
  • Achieved a 19% improvement in team efficiency.
  • Assisted in the implementation of a city-wide water meter replacement plan, impacting over 18 residents.
  • Looked for industry trends on social media and through online sources.
  • Transported Salesforce to 18 months customer locations.
  • Applied city water policies.
  • Answered 2 calls per one year to help customers with their questions and concerns.
  • Used QuickBooks on a daily basis to transfer data from the field to the company's databases.

Summaries

  • Achieved savings through strategic route optimization.
  • Accomplished Water Meter Technician.
  • Completed projects within budget and time constraints.
  • Consistently responded to emergency service calls.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated Water Meter Technician.
  • Accurate and reliable Water Meter Technician.
  • Clear understanding of quality assurance and vendor management as well as quality assurance training.
  • Customer-centric Water Meter Technician.
  • Accurate and highly reliable Water Meter Technician who consistently maintains water meter data integrity, preventing over $3 in billing discrepancies.

Accomplishments

  • Improved customer relations by providing prompt and clear communication during meter installations and service interruptions, resolving 14 escalations.
  • Contributed to the annual cost-saving initiatives by recommending water meter upgrades that reduced maintenance costs by $3 per year.
  • Reduced water waste by implementing stringent guidelines for leak detection, which minimized water losses by 48%.
  • Monitored water meter data to proactively detect leaks or unusual usage patterns, preventing overcharges for 9 business and residential properties.
  • Maintained a record of Power BI-based meter diagnostics, facilitating trend analysis that led to targeted maintenance improvements.
  • Partnered with cross-functional teams to execute a city-wide meter upgrade project, successfully converting 18 clients to smart meter technology over one year.
  • Presented at workshops for municipal stakeholders, sharing best practices in water conservation and driving strategic initiatives for a 69% reduction in city water use.
  • Developed and implemented preventative maintenance schedules for 16 water meters, extending average equipment lifespan by two years.
  • Performed accurate installation and verification of 9 water meters using Tableau, ensuring compliance with utility regulations and reducing operational downtime by 15%.
  • Resolved product issue through consumer testing.

Affiliations

  • Networking Member of the Public Utility Management Association (PUMA)
  • Lions Club
  • Affiliated with the Association of Metropolitan Water Agencies (AMWA)
  • Association for Supply Chain Management (APICS)
  • Environmental Protection Agency (EPA) Water Safety Certification
  • Rotary International
  • Smart Utility Systems Association - Digital Water Meter Network Member
  • National Association of Social Workers
  • Jaycees
  • American Water Works Association (AWWA) Membership

Certifications

  • Certified Customer Service Specialist by Brightline
  • DOT Hazardous Materials Safety Certification
  • Google Certified Professional Cloud Architect
  • Certified Water Professional (CWP) by system
  • Certified Public Accountant
  • Cross-Connection Control Program Specialist Certification
  • Water Meter Installer Certification by system
  • Certified Utilities Technician Certification by system
  • Surface Water Treatment Plant Operator Certification
  • Water Systems Operations Specialist Certification

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