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Skills

  • Customer service and satisfaction management
  • Supervision
  • Digital meter technology integration
  • Installation protocol improvement
  • Problem-solving under tight deadlines
  • Proficiency with framework
  • Problem resolution
  • Relationship development
  • Communications
  • Advanced water meter installation

Work Experiences

  • Achieved monthly installation targets ahead of schedule, resulting in increased productivity and customer satisfaction.
  • Looked for industry trends on social media and through online sources.
  • Adhered to safety protocols and ensured 2 consecutive injury-free months while performing high-risk installations in confined spaces.
  • Achieved monthly installation targets ahead of schedule.
  • Used QuickBooks on a daily basis to transfer data from the field to the company's databases.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Completed high-priority water meter installations.
  • Adhered to safety protocols.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Assisted in the integration of Jira with water meter data, streamlining reporting processes and enhancing accuracy by 23%.

Summaries

  • Completed projects 18 months ahead of schedule.
  • Coordinated a team of 18 techs.
  • Customer-focused Water Meter Technician.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accurate and reliable Water Meter Technician.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Water Meter Technician with 18 years of successful team leadership and stakeholder engagement experience.
  • Dedicated Water Meter Technician.
  • Meter Reader with extensive knowledge of handheld technologies and the physical ability to work in a variety of temperatures and climates.
  • Individual who is adaptable and capable of following instructions and tactfully resolving problems for disgruntled customers.

Accomplishments

  • Created and launched an inventory management system for meter parts, reducing misplacements and stock shortages by 52% over program.
  • Collaborated with city officials and multiple departments to review compliance data, ensuring that water systems met all process standards.
  • Standardized the testing procedures for multiple meter models, reducing variation in diagnostic accuracy across the department by 82%.
  • Monitored water meter data to proactively detect leaks or unusual usage patterns, preventing overcharges for 9 business and residential properties.
  • Conducted post-installation audits on new meters, ensuring 45% compliance with municipal water usage guidelines.
  • Contributed to the city’s water conservation goals by identifying high-water usage trends and recommending sustainable alternatives to reduce city-wide consumption by 48%.
  • Optimized route planning for field technicians, reducing travel time and increasing the number of daily meter checks completed by 31%.
  • Reduced reactive maintenance calls by 82% through the implementation of a proactive check and calibration schedule across risk assessment.
  • Partnered with cross-functional teams to execute a city-wide meter upgrade project, successfully converting 18 clients to smart meter technology over one year.
  • Worked closely with procurement teams to ensure timely delivery and installation of 8 water meters, resulting in Brightline's completion of 81% of projects ahead of schedule.

Affiliations

  • American Water Works Association (AWWA) Membership
  • Smart Utility Systems Association - Digital Water Meter Network Member
  • National Fire Protection Association (NFPA) Fire Hydrant Installation & Maintenance Training
  • Leak Detection Professional Certification from Utility Training Center
  • American Medical Informatics Association
  • Advanced Water Meter Program Specialist Certified by initiative
  • Fieldwork Coordinator with framework Water Infrastructure Alliance
  • Certification from Water Environment Federation (WEF)
  • National Association of Social Workers
  • Certified through the Association for Applied Metering and Utilities (AAMU)

Certifications

  • Certified Public Accountant (CPA)
  • Water Efficiency Practitioner Certification by method
  • Occupational Safety and Health (OSHA) General Industry Safety Certification
  • CompTIA A+ Technician
  • Certified Public Accountant
  • Certified Environmental Specialist (CES)
  • Salesforce
  • Field Service Technician Certification by process
  • EPA Drinking Water Operator Certification
  • Microsoft Certified Systems Engineer (MCSE)

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