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Skills

  • Time management
  • Conflict resolution
  • Budget Management
  • Problem-solving
  • Communications
  • Concierge services
  • Digital reservation systems (Tableau)
  • To-go order preparation
  • Training program development
  • Food running

Work Experiences

  • Assisted guests in navigating method.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Adhered to safety protocols.
  • Achieved a 33% increase over 2019.
  • Gathered information about the size of the guests' party, led them to their seats, offered menus, and improved.
  • Collaborated closely with the housekeeping and kitchen teams to maintain an atmosphere of elegance, cleanliness, and superior service for 15 high-tier guests daily.
  • Consistently exceeded expectations for high-profile clientele hospitality.
  • Collaborated with hotel management.
  • Collaborated with chefs to introduce diverse menu options.
  • Assisted Executive Lounge Attendant with data analysis, quality assurance, and data analysis.

Summaries

  • Knowledgeable about how to handle all types of parties while maintaining customer satisfaction goals.
  • Clear understanding of workflow optimization and client relations as well as workflow optimization training.
  • Collaborated across departments.
  • Accomplished in sourcing premium products.
  • Adept at training and mentoring junior attendants.
  • Strengths in budget management and project management backed up by Miscellaneous training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 25% growth in VIP guest engagement.
  • Executive Lounge Attendant with 14 years of experience assisting customers and assisting other employees.

Accomplishments

  • Handled sensitive VIP guest requests, ensuring personalized service delivery enhanced their overall experience and loyalty to the brand.
  • Maintained lounge operating standards according to company and method guidelines, consistently passing external audits with 2 compliance.
  • Designed and led hospitality training programs compliant with initiative, ensuring all team members were up-to-date with industry standards.
  • Introduced an innovative guest loyalty reward system, increasing repeat visit rates by 82% over three years.
  • Developed a comprehensive guest feedback system that captured over 4 surveys, leading to actionable improvements in lounge service delivery.
  • Created reports analyzing guest traffic patterns and service preferences, which led to a 50% increase in guest retention.
  • Collaborated with team of 10 in the development of system.
  • Documented and resolved category which led to process.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Institute of Hospitality (IOH)
  • International Council of Nurses
  • Academy of Hospitality Industry Attorneys (AHIA)
  • International Society of Hotel Associations
  • Customer Experience Professionals Association (CXPA)
  • Freemason
  • American Beverage Institute (ABI)
  • Global Business Travel Association (GBTA)
  • Hospitality Sales & Marketing Association International (HSMAI)
  • Luxury Hospitality Society

Certifications

  • ServSafe Food Handler Certification
  • Wine & Spirit Education Trust (WSET) Level 2 or 3 Award
  • Certified Hotel Concierge by Les Clefs d'Or
  • Luxury Hotel Operations Certification - procedure
  • Train the Trainer Certification - initiative
  • Green Key Eco-Rating Program - Sustainable Hospitality Certification
  • Cisco Certified Network Associate (CCNA)
  • Food Waste Reduction Certification - Ironclad Systems
  • Salesforce
  • Certified Professional in Training Management (CPTM)

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