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Skills

  • Housing placement coordination
  • Client needs assessments
  • Report writing and documentation
  • Partnership development with businesses and nonprofits
  • Relationship development
  • Community dialogue facilitation
  • Proficient in QuickBooks
  • Program development
  • Emergency service reduction strategies
  • Onsite facility tours

Work Experiences

  • Achieved 11% efficiency improvements.
  • Achieved a 64% reduction in hostile incidents.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 41% improvement in well-being metrics.
  • Collaborated with healthcare providers.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved 46% increase in job placements.
  • Collaborated with Salesforce to provide employment support.
  • Answered 17 calls per two years to help customers with their questions and concerns.
  • Contributed to the approval of 16 community funding proposals.

Summaries

  • With forward-thinking strategies and skilled leadership over teams and resources, she has a track record of increasing community support.
  • Within Miscellaneous, senior Community Support Officer and outstanding performer in data analysis and workflow optimization.
  • Achieved a 46% decrease in emergency service calls.
  • Achieved 45% participation growth during National Safety Month in 2019.
  • Achieved a 28% increase in member participation.
  • Achieved savings through effective resource management.
  • Social Services Director with experience managing social work programs and a strong understanding of welfare and crisis intervention laws.
  • Applied conflict resolution techniques.
  • Well-organized, hardworking, and committed to increasing support to meet growing demands.
  • Determined employee with 18 years of experience leading high-performing teams.

Accomplishments

  • Partnered with local agencies to deliver educational seminars on public safety awareness, leading to over 14 attendees across Austin and a 84% increase in citizen reporting.
  • Developed a community feedback loop in collaboration with stakeholders, achieving a 51% improvement in service delivery times.
  • Collaborated with team of 15 in the development of program.
  • Developed and executed community action plans reducing emergency service response times by 68% for over 10 residents in Raleigh.
  • Documented and resolved program which led to initiative.
  • Collaborated with healthcare institutions to design public health campaigns, increasing vaccination rates by 29% among at-risk populations.
  • Implemented technology-driven solutions for crisis management, leading to a 58% decrease in information retrieval time during critical incidents.
  • Led crisis intervention efforts with city emergency services, decreasing response time by 32% in high-priority community cases.
  • Led a public safety initiative that reduced average emergency response time across Portland by 51% minutes.
  • Developed multi-agency partnerships to address homelessness, increasing shelter occupancy by 44% and reducing repeat incidents.

Affiliations

  • National Association of Community Health Workers (NACHW)
  • Association for Computing Machinery
  • Community Response Recovery Programs Association
  • Housing and Support Alliance
  • Lions Club
  • Local Emergency Planning Committee (LEPC)
  • National Alliance to End Homelessness
  • Community Care Network of America (CCNA)
  • American Society of Safety Professionals
  • International Bullying Prevention Association (IBPA)

Certifications

  • Certification in Crowd Management and Control - initiative
  • Certified Community Support Worker (CCSW) - Vantage
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect
  • Human Rights Certification - metric
  • Certified Business Analysis Professional (CBAP)
  • Certified Workshop Facilitator - method
  • Certification in Conflict Resolution and Mediation - process
  • Certified in Volunteer Recruitment and Training - initiative

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