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Skills

  • Safe equipment operations
  • Equipment testing and operation
  • Computer literate
  • Multi-line phone talent
  • Cash flow management
  • Engineering support
  • Presentation and public speaking
  • Medicare and Medicaid eligibility
  • i-channel contact center software
  • Activity planning and scheduling

Work Experiences

  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Alerted management after spotting potential shoplifters.
  • Provided prompt and courteous assistance to customers in person and over the phone.
  • Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
  • Increased the team's revenue totals by bringing in more than $18 in personal several months sales.
  • Adhered to established merchandising guidelines, which included window, sales floor, and promotional displays.
  • Provided ongoing guest service, which included Power BI recommendations.
  • Processed 11 invoices and mailed documentation to clients each 6 months.
  • Customers were notified of upcoming sales events and promotions.
  • Used a POS system to itemize and total the purchases of 5 customers.

Summaries

  • 13 years of experience in progressive roles of accountability and leadership as a talented Customer Service professional.
  • Team player who is also a good communicator.
  • Retail sales professional dedicated to exceeding customer expectations and fostering customer loyalty.
  • Staff Member is a multi-talented Staff Member who is consistently rewarded for planning and operational improvements.
  • Customer Service Representative with 11 years of retail experience in fast-paced, team-oriented environments.
  • Staff Member proactive with experience in providing support and resolving customer complaints.
  • Within Customer Service, senior Staff Member and outstanding performer in process improvement and quality assurance.
  • Ability to quickly learn new processes and seek out ways to assist the team in achieving its goals.
  • Engaging personality with advanced knowledge of environmental engineering and a strong desire to work hard in demanding environments.
  • Strong track record of managing successful remediation projects and conducting investigations.

Accomplishments

  • Planned
  • Collaborated with team of 17 in the development of process.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Customer Service: Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Adapted
  • Directed
  • Documented
  • Reviewed
  • Winner of the “Meridian Employee of the Quarter” Award, process.
  • Integrated

Affiliations

  • Academy of Management (AOM)
  • Network of Executive Women (NEW)
  • Toastmasters
  • Society of Women Engineers
  • Lions Club
  • Human Capital Institute (HCI)
  • International Facility Management Association (IFMA)
  • American Medical Informatics Association
  • Global Association for Quality Management (GAQM)
  • International Council of Nurses

Certifications

  • Certified Professional in Supply Management (CPSM) - Ironclad Systems 2017
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Oracle Certified Professional (OCP), HubSpot, 2017
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Salesforce
  • Certified Management Accountant (CMA), Institute of Management Accountants (IMA), 2022
  • Adobe Certified Expert (ACE) Jira
  • Certified Quality Process Analyst (CQPA), American Society for Quality (ASQ)

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