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Skills

  • Cross-functional team leadership
  • MS Office
  • Communications
  • Project organization
  • Documentation management
  • Problem resolution
  • Global infrastructure program management
  • IT governance and policy formulation
  • Risk mitigation planning
  • KPI tracking and performance monitoring

Work Experiences

  • Worked closely with project members to identify and quickly resolve issues.
  • Coordinated multi-site infrastructure upgrades, achieving a 68% increase in system performance and a 15% reduction in support tickets.
  • Achieved a 38% decrease in audit findings.
  • Achieved a 51% improvement in employee satisfaction.
  • Achieved a 25% increase in service uptime.
  • Championed the adoption of new software tools.
  • Had an excellent attendance record and was always on time for work.
  • Coordinated multi-site infrastructure upgrades.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with framework customers to determine their needs and deliver standard service.

Summaries

  • Infrastructure Program Manager with 13 years of experience achieving ambitious goals in a difficult IT environment.
  • Accomplished in risk mitigation, reducing downtime from infrastructure failures by 29% through proactive risk management strategies. Effectively led teams in the successful execution of critical infrastructure initiatives.
  • Achieved 24% compliance with disaster recovery objectives.
  • Achieved measurable gains in energy efficiency.
  • Infrastructure Program Manager with 2 years of successful stakeholder engagement and team leadership experience.
  • Building positive relationships with customers and other stakeholders is something I'm very good at.
  • Achieved a 82% increase in system performance.
  • Infrastructure Program Manager with 10 years of experience and top-notch abilities in workflow organization, complex problem solving, and accurate decision-making based on sound judgment and analytical abilities.
  • Certified Infrastructure Program Manager.
  • Certified Infrastructure Program Manager with a proven history of reducing operational downtime through predictive maintenance strategies. Implemented new approaches that reduced failure rates by 41% and improved asset longevity.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved process which led to system.
  • Led a 39% reduction in downtime by implementing a robust infrastructure monitoring and incident response strategy across 2 facilities.
  • Implemented a successful asset life cycle plan that extended infrastructure usability by 15 years, saving the organization over $7.
  • Directed the complete overhaul of legacy hardware, improving network throughput by 45% and cutting maintenance costs by 6.
  • Championed the integration of automation tools to streamline provisioning and capacity management, reducing manual intervention and error rates by 16%.
  • Created a robust monitoring and alert system that reduced the mean time to detect (MTTD) critical system issues by 18%, preventing service interruptions.
  • Collaborated with team of 12 in the development of program.
  • Managed an infrastructure portfolio valued at over $2, completing 16 concurrent projects while consistently under budget by 73%.
  • Provided expert input and oversight for the implementation of a new disaster recovery site, achieving full operational redundancy for mission-critical systems.

Affiliations

  • Construction Management Association of America (CMAA)
  • International Association for Management of Technology (IAMOT)
  • American Society of Safety Professionals
  • Digital Infrastructure Strategic Planning Committee
  • National Institute of Standards and Technology (NIST) Publications Contributor
  • US Green Building Council (USGBC)
  • Information Technology Infrastructure Library (ITIL) Foundation Member
  • ISACA - Certified in Risk and Information Systems Control (CRISC)
  • Freemason
  • American Planning Association (APA)

Certifications

  • Certified Data Center Professional (CDCP) – EPI
  • Agile Certified Practitioner (PMI-ACP) - PMI
  • Certified Cloud Security Professional (CCSP) - category
  • Certified in Risk and Information Systems Control (CRISC) - ISACA
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Apple Certified Associate (ACA)
  • Six Sigma Green Belt Certification - ASQ
  • CompTIA A+ Technician
  • First Aid/CPR Certified
  • Certified Information Systems Auditor (CISA) - program

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