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Skills

  • Patient care satisfaction improvement initiatives
  • Healthcare project budgeting and resource planning
  • Therapy programs
  • Pharmacy operations management
  • Patient satisfaction metrics optimization
  • Drug inventory management
  • Multi-tasking in fast-paced healthcare environments
  • Wellness services
  • Inventory and restocking
  • Occupancy strategies

Work Experiences

  • Prepared monthly financial reports for the board of directors, including income statements, balance sheets, and cash flow statements.
  • Achieved $14 annual savings in operational expenses.
  • Conducted performance evaluations for the imaging team, which led to an increase in overall staff performance by 55%.
  • Consulted with radiation physicists.
  • Achieved OSHA within one year.
  • Achieved a 26% improvement in image quality.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 15%.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Collaborated with the IT department.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.
  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • With more than 18 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Achieved a 33% improvement in operational performance.
  • Diagnostic Imaging Supervisor with 8 years of successful budget management and team leadership experience.
  • Data analysis and workflow optimization experts.
  • Achieved highly positive patient outcomes.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Balanced budgets effectively.

Accomplishments

  • Resolved product issue through consumer testing.
  • Developed and maintained standardized imaging protocols, contributing to a 79% reduction in patient callbacks for repeat scans.
  • Implemented continuous improvement plans, reducing technical errors in radiology processes by 15%, ensuring more accurate diagnostic outcomes.
  • Developed patient-centric scheduling procedures that reduced no-show rates for imaging appointments by 50%.
  • Collaborated with clinical care teams to decrease imaging order backlogs, cutting previous delays by 3 hours.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully managed department budgeting, reducing non-critical expenses by $17 annually, without affecting care quality.
  • Documented and resolved metric which led to initiative.
  • Led radiation safety inspections and training seminars, ensuring a 41% compliance rate with OSHA and state regulation mandates.
  • Conducted a thorough audit of departmental processes, leading to a 34% increase in compliance with all applicable regulatory standards.

Affiliations

  • Medical Imaging & Radiology Nurses Association (MIRNA)
  • American College of Radiology (ACR)
  • Rotary International
  • Association for Medical Imaging Management (AHRA)
  • College of Radiographers (CoR)
  • Association for Professionals in Infection Control and Epidemiology (APIC) – Imaging Department Focus
  • Association for Supply Chain Management (APICS)
  • Society of Nuclear Medicine and Molecular Imaging (SNMMI)
  • Society of Interventional Radiology (SIR)
  • Society of Women Engineers

Certifications

  • Apple Certified Associate (ACA)
  • Certified Healthcare Facility Manager (CHFM) - American Hospital Association
  • Lean Healthcare Certification – Vantage
  • Radiologic Technology Educator Certification - Meridian
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP)
  • Basic Life Support (BLS) - American Heart Association
  • Emergency Medical Radiology Certification – procedure
  • Salesforce
  • Healthcare Compliance Certificate (HCC) - Healthcare Compliance Association

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