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Skills

  • CyberMatrix software
  • Merchandising operations
  • Telecheck processing terminal experience
  • Opening and closing procedures
  • Project development
  • Business operations
  • Upselling techniques
  • Personable
  • Budget development
  • Superior organization ability

Work Experiences

  • Trained 7 new salespeople each quarter.
  • Created and implemented new policies to increase productivity and lower overall metric costs.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Replaced out-of-stock items with new QuickBookss to satisfy dissatisfied customers.
  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every the past year.
  • Kept the system and program areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Used client relations and team leadership to cultivate and strengthen long-term client relationships.
  • Collaborated with the retail manager to foster and maintain a positive and uplifting work environment as well as a family-oriented culture.
  • Provided training to new sales associates so that they could contribute to the store's positive culture.

Summaries

  • Maintains the highest standards of customer service and visual presentation while educating guests about the brand.
  • By monitoring sales and employee performance, coaching staff on proven sales methods, and implemented, we were able to meet our sales goals.
  • Within Food and Beverage, senior Retail Associate Manager and outstanding performer in quality assurance and client relations.
  • Dedicated to exceeding sales targets.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • In a fast-paced, ever-changing environment, uses strong problem-solving skills and a positive attitude under pressure to execute with consistency and re-prioritize.
  • Offering 17 years of experience and eager to join Summit Group in a dynamic, growth-oriented position in a fast-paced environment.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Documented and resolved initiative which led to program.
  • Collaborated with cross-departmental teams to enhance the customer shopping experience by continuously improving floor plans and product placement strategies.
  • Trained and certified 8 employees in both sales techniques and customer service best practices, leading to a 33% improvement in team performance.
  • Processed 9 customer transactions and returns daily while maintaining a 38% error-free rate during reconciliation.
  • Achieved status as one of 14 top sales performers in the region comprised of 7 stores.
  • Mentored and supervised a team of 3 sales associates to improve service efficiency, leading to a 82% rise in customer satisfaction ratings.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully implemented a new loyalty program, resulting in 6 new member registrations and 75% increase in repeat customers in one year.
  • Developed and maintained excellent relationships with customers, resulting in 48% growth in repeat business over two years.
  • Resolved customer complaints in alignment with company policy, leading to a 35% reduction in customer escalations.

Affiliations

  • National Inventory Control and Planning Association (NICPA)
  • American Marketing Association
  • American Medical Informatics Association
  • Project Management Institute
  • Retail Marketing Analytics Professionals Network
  • American Management Association (AMA)
  • Retail Clerk and Sales Association
  • International Association of Administrative Professionals
  • Society of Human Resource Management
  • International Council of Shopping Centers (ICSC)

Certifications

  • Advanced Retail Sales Tactics Certification (ARSTC)
  • Certified Public Accountant
  • Certification in Inventory and Supply Chain Management (CISCM)
  • Inventory Shrinkage Control Certification - initiative
  • Google Certified Professional Cloud Architect
  • Retail Associate Development and Training Certification (RADTC)
  • Project Management Professional (PMP)
  • Retail Systems Analysis and Integration Certification (RSAIC)
  • E-commerce and Retail Integration Specialist Certification (ERISC)
  • Association for Project Management (APM)

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