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Skills

Performance evaluations
Process improvement
Customer satisfaction improvement
Hiring and Onboarding
Budgets
Data-driven decision making
Customer Engagement Tactics
Employee retention strategies
Team Leadership
Cross-functional collaboration

Work Experiences

Achieved a 71% year-over-year sales increase.
Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.
Devised and coordinated metric and category strategic plans, resulting in a $7 increase in sales revenue within the past year.
Achieved Excellence Award award in 2024 for consistently exceeding customer service and sales targets by leveraging team collaboration and proactive sales coaching.
Achieved a 46% increase in team-led incentive achievements.
Marked down clearance items and moved merchandise to its proper location in the store.
Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
Taught my team members how to use effective strategies to meet operational and sales goals.
Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
Increased market share and earned #4 ranking by leapfrogging competitors.

Summaries

Achieved first-week sales of 9 units.
Costs were consistently reduced while profits were increased.
Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
Overall morale and productivity are boosted by experience in policy development and staff management procedures.
Achieved a 66% boost in productivity.
Always looking for new ways to increase revenue and improve customer satisfaction.
Tableau is something I'm familiar with.
Supporting staff in handling service issues and customer communications in order to maintain service standards.
Willing to put quality assurance knowledge to work for a well-established company in the Miscellaneous sector.
Achieved 60% year-over-year growth in sales for framework.

Accomplishments

Boosted customer loyalty through personalized service and engagement, leading to a 46% retention increase in softlines shoppers.
Trained and mentored 13 junior managers, improving leadership pipeline and department engagement scores by 26%.
Facilitated weekly meetings with the sales floor staff to achieve a 75% improvement in customer service metrics in the softlines department.
Resolved product issue through consumer testing.
Developed and managed monthly softlines department budgets, maintaining expenses within 18% of targets.
Contributed to a 48% increase in overall store profitability by optimizing labor costs and implementing softlines department operational improvements.
Orchestrated cross-functional initiatives with the store’s visual merchandising team to enhance product storytelling, improving sales uplift in key product segments by 45%.
Directed high-performing team of associates, driving softlines department to achieve 32% above sales targets for 2018.
Pioneered sales strategies for high-demand softlines products, resulting in an increase of 50% in year-over-year department revenue.
Acted as the primary point of contact between the store and regional leadership, successfully managing compliance with all corporate standards.

Affiliations

Association for Talent Development (ATD) – Retail Training Initiatives
Women in Retail Leadership Circle (WIRLC)
International Council of Nurses
Loss Prevention Research Council (LPRC)
Society of Human Resource Management
Workforce Management Institute (WFI) – Labor Optimization
Society for Human Resource Management (SHRM) - Retail Division
Toastmasters
National Association of Stock Plan Professionals (NASPP)
Retail Industry Procurement Group (RIPG)

Certifications

Certified Price Optimization Specialist (CPOS)
Certified Retail Analytics Professional (CRAP)
Inventory Management Specialist – standard
Customer Service and Sales – National Retail Federation (NRF)
Google Analytics for Retail Management Certification
Negotiation Strategies Mastery – Ironclad Systems
Certified Merchandising Specialist (CMS) – Ironclad Systems
Retail Operations Management Certification – metric
CompTIA Network+
Cisco Certified Network Associate (CCNA)

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