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Skills

  • Hiring and Onboarding
  • Loss prevention strategies
  • Team building
  • Communications
  • Process improvement
  • First Aid/CPR
  • Project management
  • Customer Engagement Tactics
  • Process equipment
  • Customer satisfaction improvement

Work Experiences

  • Achieved a 46% increase in team-led incentive achievements.
  • Achieved corporate compliance ratings of 25% in quarterly audits by overseeing adherence to safety standards and operational protocols.
  • Achieved a 40% boost in seasonal revenue.
  • Taught employees how to deal with difficult customers and difficult situations.
  • Adjusted pricing on Asana.
  • Achieved results in several months.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Taught newly hired Softlines Assistant Store Managers how to upsell using risk assessment and process improvement, boosting job expertise within two years.
  • Successfully introduced new product lines that resulted in a 13% increase in annual profits.
  • Acted as the primary liaison between the store and regional leadership.

Summaries

  • Achieved 60% year-over-year growth in sales for framework.
  • Achieved a 73% reduction in staff turnover over the past year.
  • Achieved a record-breaking 10 units sold in the first week.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Achieved a 66% boost in productivity.
  • Willing to put quality assurance knowledge to work for a well-established company in the Miscellaneous sector.
  • Astute Softlines Assistant Store Manager who is dedicated to providing excellent customer service and assistance.
  • Softlines Assistant Store Manager is a multi-talented Softlines Assistant Store Manager who is consistently rewarded for planning and operational improvements.
  • Achieved first-week sales of 9 units.
  • Softlines Assistant Store Manager with 6 years of successful team leadership and budget management experience.

Accomplishments

  • Resolved product issue through consumer testing.
  • Developed and managed monthly softlines department budgets, maintaining expenses within 18% of targets.
  • Directed high-performing team of associates, driving softlines department to achieve 32% above sales targets for 2018.
  • Designed and executed seasonal product displays in the softlines department, increasing impulse purchase rates by 21%.
  • Introduced new employee training modules, leading to a 68% increase in customer satisfaction scores.
  • Partnered with the merchandising team to optimize product placement, boosting sales in underperforming categories by 26%.
  • Documented and resolved initiative which led to process.
  • Developed and maintained relationships with key vendors, leading to preferential pricing on new softlines inventory and saving 32% in procurement costs.
  • Streamlined inventory tracking with automated systems, reducing inventory discrepancies by 52% within a several months.
  • Collaborated with the HR team to improve softlines team hiring processes, reducing time-to-fill open positions by 7 days.

Affiliations

  • Retail Industry Procurement Group (RIPG)
  • Association for Supply Chain Management (APICS)
  • Freemason
  • Supply and Demand Chain Executive Association (SDCEA)
  • Association for Talent Development (ATD) – Retail Training Initiatives
  • Society of Human Resource Management
  • Council of Supply Chain Management Professionals (CSCMP)
  • Association for Retail Technology Standards (ARTS)
  • Global Retail Insights Network (GRIN)
  • Women in Retail Leadership Circle (WIRLC)

Certifications

  • Supply Chain and Logistic Fundamentals – procedure
  • Certified Business Development Professional (CBDP)
  • Human Resources Essentials – Society for Human Resource Management (SHRM)
  • First Aid/CPR Certified
  • Business Analytics for Operations – system
  • CompTIA A+ Technician
  • Customer Experience (CX) Certification – Lakeside Partners
  • Salesforce
  • Certified Retail Management Professional (CRMP)
  • Certified Retail Operations Professional (CROP)

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