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Skills

  • Mental health support and counseling
  • Crisis intervention (Certified: PMP)
  • Client coping strategy formulation
  • Process equipment
  • Supervision
  • Communications
  • Conflict mediation
  • After-hours escalation protocols
  • Holistic care collaboration with families
  • Group therapy facilitation

Work Experiences

  • Achieved a 36% increase in positive family interactions.
  • Achieved a 50% improvement in clients’ goal attainment.
  • Had an excellent attendance record and was always on time for work.
  • Adjusted care protocols for optimal outcomes.
  • Analyzed weekly case reviews.
  • Coordinated with local authorities and social services on client matters, ensuring all legal and safety obligations were met seamlessly.
  • Answered 5 calls per two years to help customers with their questions and concerns.
  • Contributed to a holistic care-plan strategy.
  • Boosted client educational progress.
  • Collaborated with social services on client matters.

Summaries

  • Award-winning counselor recognized for leadership.
  • Detail-oriented counselor.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Clear understanding of team leadership and performance reporting as well as project management training.
  • Achieved measurable behavioral improvements.
  • Client-focused counselor.
  • Achieved significant group cohesion.
  • Milieu Counselor with 14 years of successful workflow optimization and client relations experience.
  • Creative in implementing recreational activities that engage clients, helping them develop lasting emotional regulation skills and social connectivity.
  • Achieved a 61% reduction in conflict behaviors.

Accomplishments

  • Collaborated with psychologists and healthcare providers to ensure continuous care, increasing treatment efficacy for long-term clients by 65%.
  • Organized and led group therapy sessions involving up to 2 clients, resulting in increased peer support and improved morale.
  • Exceeded care delivery expectations by actively coordinating with community partners, resulting in 3 clients gaining access to essential services.
  • Conducted thorough behavioral assessments using Tableau, which led to a 38% improvement in goal setting for clients.
  • Collaborated with a multidisciplinary team to develop and implement individual behavioral plans, achieving a 79% client success rate.
  • Collaborated with team of 7 in the development of initiative.
  • Developed a client feedback system to continually assess and improve service quality, leading to 27% enhancement in overall client satisfaction.
  • Led team-wide initiative to integrate trauma-informed care practices into daily routines, resulting in measurable improvements in 69% of client outcomes.
  • Streamlined documentation processes for behavioral data using Microsoft Excel, decreasing report errors by 57% and overall completion time by several months.
  • Proactively monitored and assisted in the adjustment of individualized treatment plans, contributing to 34% client goal achievement.

Affiliations

  • American Counseling Association (ACA)
  • Rotary International
  • Toastmasters
  • American Association of Marriage and Family Therapy (AAMFT)
  • Certified Therapeutic Recreation Specialist (CTRS) via National Council for Therapeutic Recreation Certification
  • National Council for Behavioral Health (NCBH) – Mental Health First Aid USA
  • Substance Abuse and Mental Health Services Administration (SAMHSA)
  • Freemason
  • Society of Women Engineers
  • Charter member - Trauma-Informed Care Network (Local Chapter)

Certifications

  • Licensed Clinical Social Worker (LCSW)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Psychiatric Rehabilitation Practitioner (CPRP)
  • Applied Suicide Intervention Skills Training (ASIST) Certification
  • Certified Addictions Counselor (CAC)
  • CompTIA Security+
  • Licensed Professional Counselor (LPC)
  • Certified Child Life Specialist (CCLS)

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