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Skills

  • Client needs assessments
  • Landing page development
  • Driving and transportation
  • Web development tools
  • Testing and results analysis
  • Milestone assessment and achievement
  • Continuous process improvement
  • COM
  • Oracle
  • Best practices and methodologies

Work Experiences

  • Worked closely with my boss to encourage information sharing and account follow-up.
  • Assisted a high-profile client in selecting a third-party vendor for IT infrastructures.
  • Reduced accidents by 2%, saving $7 per year by identifying root causes and taking corrective action.
  • Planned and managed full category project lifecycles from conception to completion.
  • Implemented and supported procedure at the client's site.
  • Achieved annual savings of $2.
  • Had a thorough understanding of the local service market, and I used data on competition and service areas to improve commercial outreach efforts.
  • Oversaw third-party contracts to ensure that required services were delivered.
  • Ensured effective communication and satisfaction with key account contacts on a daily basis.
  • Achieved zero-loss handover.

Summaries

  • Service Delivery Manager is an experienced Service Delivery Manager who is dedicated to maintaining cutting-edge technical skills and industry knowledge.
  • ServiceNow is second nature to me, and workflow optimization is second nature to me.
  • To ensure smooth business operations, successful in meticulously managing logistics, planning employee schedules, and communicating with other departments.
  • Systems architect with extensive experience in coding, application design, defined architectures, and project management.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Framework Research Associate with expertise in strategic planning and knowledge of data analysis, project management, and vendor management.
  • Graphic Design Specialist with experience creating 2D/3D animations and web video compressions.
  • Knowledgeable framework Support Engineer who can adapt to a variety of situations and demands.
  • Looking to apply my 4 years of Computers Software experience to a challenging new position with room for growth.
  • Individual who is bilingual and has a creative approach to developing new ideas.

Accomplishments

  • Adapted
  • Launched
  • Communicated
  • Prepared
  • Conducted
  • Supported
  • Trained
  • Troubleshot
  • Designed
  • Interfaced

Affiliations

  • Active participant in the Business Process Management Institute (BPMI), focusing on the integration of automation tools in service processes.
  • Engaged with industry peers through the Technology Services Industry Association (TSIA) to drive innovations in service ticket reduction strategies.
  • Affiliated with the International Institute of Enterprise Service Management (IIESM) for thought leadership in incident resolution and customer satisfaction management.
  • Society of Human Resource Management
  • National Association of Social Workers
  • Member of the Lean IT Association, focusing on lean principles application in service delivery and cost-reduction strategies.
  • International Association of Administrative Professionals
  • Attendee at the Annual IT Leadership Summit to discuss emerging trends in service delivery and team management.
  • Engaged in the Agile Leadership Network, collaborating on Agile frameworks focused on customer service and IT delivery performance.
  • Attendee of the International Association of IT Service Management Professionals (IAITSM), participating in discussions around automation and service continuity.

Certifications

  • Certified Agile Service Manager (CASM) by Harbor & Co.
  • Salesforce
  • Apple Certified Associate (ACA)
  • Microsoft Certified Solution Developer
  • Certified Public Accountant (CPA)
  • Certified Business Relationship Manager (CBRM)® by Lakeside Partners
  • Certified IT Asset Manager (CITAM) by Summit Group
  • Certified Information System Security Professional
  • CompTIA Network+
  • Certified ScrumMaster (CSM) by Harbor & Co.

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