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Skills

  • Process improvement
  • Organic pest management
  • Customer flow analysis for display design
  • Customer education on plant care
  • Procedure equipment
  • Inventory management
  • Supervision
  • Seasonal product rotation
  • Customer Relationship Management (CRM)
  • Plant care expertise

Work Experiences

  • Kept my knowledge of store sales, payment policies, and security standards up to date.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Assisted management in planning the nursery layout.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Boosted sales by 65% in 2023.
  • Assessed customer needs to recommend organic fertilizers and pest control products, boosting eco-friendly product sales by 70% in 2024.
  • Adjusted ordering strategy.
  • Kept the metric and initiative areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Achieved a 80% customer retention rate.
  • Assessed customer needs.

Summaries

  • Adaptable Live Nursery Specialist.
  • Achieved sales growth by 85%.
  • Clear understanding of data analysis and workflow optimization as well as performance reporting training.
  • Product merchandising, payment processing, and cleaning knowledge.
  • Boosted foot traffic by 25%.
  • Live Nursery Specialist with 16 years of successful client relations and team leadership experience.
  • Certified in plant disease treatment.
  • Achieved a 20% increase in repeat clients.
  • Collaborative team leader.
  • Within Miscellaneous, senior Live Nursery Specialist and outstanding performer in process improvement and project management.

Accomplishments

  • Guided a team of 16 staff to maintain high-quality customer service, helping to reduce plant returns by 33%.
  • Trained new hires on plant health management, leading to fewer errors and a decrease in returned plants by 69%.
  • Distributed monthly care tip newsletters, leading to an increase in seasonal product sales during off-peak periods.
  • Coordinated with landscaping teams to ensure that business clients received timely and accurate installations, leading to repeat service requests.
  • Worked closely with regional suppliers to secure timely deliveries amidst supply shortages, maintaining inventory levels of key items.
  • Engaged with customers daily, offering expert advice on plant care, leading to an improvement in the nursery's Google reviews by 31%.
  • Collaborated with team of 7 in the development of method.
  • Supervised nursery operations and staff of 11, mitigating potential stock shortfalls during holiday periods resulting in uninterrupted supply.
  • Set up promotional partnerships with local gardening clubs, driving a 41% increase in foot traffic and event attendance.
  • Redesigned plant displays by analyzing customer flow data, increasing accessibility and boosting impulse purchases by 42%.

Affiliations

  • International Plant Nutrition Institute (IPNI)
  • Plant Health Care Professional Certification (PHC)
  • American Society of Safety Professionals
  • Society of American Florists (SAF)
  • Master Gardener Program Certification from Raleigh
  • American Society for Horticultural Science (ASHS)
  • Botanic Gardens Conservation International (BGCI)
  • Garden Writers Association (GWA)
  • Soil and Water Conservation Society (SWCS)
  • Toastmasters

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Nursery Technician (CNT) - 2019
  • Advanced Certification in Green Roof Systems - Vantage
  • ServSafe
  • First Aid/CPR Certified
  • Apple Certified Associate (ACA)
  • Certified Nursery and Greenhouse Professional (CNGP)
  • Garden Center Professional Management Certification - Beacon Labs
  • Salesforce
  • Advanced Diploma in Landscape Architecture - Beacon Labs

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