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Skills

  • Business analysis
  • Operational improvement
  • First Aid/CPR
  • Business Administration
  • Risk mitigation strategies
  • Conflict resolution
  • Team building
  • Budgeting
  • Business Development
  • Customer service

Work Experiences

  • Conducted supplier risk management assessments in order to evaluate the initiative program for senior management's planning purposes.
  • Authored and enforced new investigation protocols, reducing incident reporting errors by 32% within the first 18 months.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Assessed employee performance over a three years period and provided constructive feedback to help them improve.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Achieved a 74% reduction in employee violations.

Summaries

  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Motivated system manager with a track record of best practices and operations in the Miscellaneous.
  • Customer-focused professional with 4 years of experience in the Miscellaneous sector.
  • Investigations Manager who is proactive and meticulous, with over 15 years of experience in the framework industry.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Investigations Manager.
  • Clear understanding of stakeholder engagement and risk assessment as well as process improvement training.
  • Professional who is both energetic and poised.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Develop strategic business partnerships and relationships.
  • Bringing 13 years of industry experience to Ironclad Systems, and ready to take on a challenging, growth-oriented role.

Accomplishments

  • Directed a team of 12 investigators, achieving a 47% increase in case closure rates and improving overall operational efficiency.
  • Orchestrated the complete digital transformation of the department's investigative approach, slashing resolution times by 62% and boosting performance.
  • Collaborated with team of 10 in the development of process.
  • Authored and implemented streamlined investigation protocols that reduced case backlog by 69% within a several months period.
  • Standardized case reporting practices and communication protocols within the department, improving cross-departmental transparency and cutting errors by 58%.
  • Conducted post-investigation reviews and provided actionable feedback, leading to a 78% improvement in audit quality and reducing future breach occurrences.
  • Revamped internal investigation protocols with state-of-the-art case management software, resulting in a 75% increase in case handling capacity.
  • Collaborated with IT and Risk Management teams to enhance digital forensics tools, reducing exposure to cyber fraud by 48% and accelerating breach recoveries.
  • Influenced key changes to corporate governance after investigating 14 issues related to internal staff misconduct, improving transparency standards.
  • Introduced cross-departmental collaboration processes that decreased investigation times by 85% and improved transparency across functions.

Affiliations

  • Economic Crime and Cybersecurity Institute (ECCI)
  • Association of Inspectors General (AIG)
  • Council of International Investigators (CII)
  • American Marketing Association
  • Certified Regulatory and Compliance Professional (CRCP) Program
  • National White Collar Crime Center (NW3C)
  • Toastmasters
  • American Society of Safety Professionals
  • International Compliance Association (ICA)
  • National Association of Social Workers

Certifications

  • Certified Internal Auditor (CIA) – Institute of Internal Auditors (IIA)
  • International Certificate in Financial Crime Prevention – International Compliance Association (ICA)
  • Salesforce
  • Professional Certified Investigator (PCI) - procedure
  • Advanced Certificate in Cybersecurity Investigations – method
  • Certified Information Systems Security Professional (CISSP) - (ISC)²
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant (CPA)
  • Certified Economic Crime Forensic Examiner (CECFE) – procedure
  • CompTIA Security+

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