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Skills

  • Supervision
  • Computer assistance
  • Project management
  • Problem resolution
  • Cataloging and shelving
  • Vendor management
  • Maintaining network security
  • Process improvement
  • Assisting with cloud storage solutions
  • Patron registration

Work Experiences

  • Achieved a 64% resolution improvement.
  • Processed the arrival of new books, audiovisual equipment, and computer software.
  • Analyzed performance metrics for strategic planning.
  • Collaborated with cross-functional teams.
  • Collaborated in a team environment.
  • Transported Adobe Creative Suite to two years customer locations.
  • Boosted operational efficiency.
  • Boosted scalability efforts.
  • Boosted proficiency in new software systems.
  • Addressed inefficiencies with cost-effective solutions.

Summaries

  • Collaborative Senior Technical Assistant.
  • Excel and the HubSpot library system are two of my favorite programs.
  • Coordinated the rollout of hardware configurations.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Strengths in quality assurance and budget management backed up by Computers Hardware training.
  • Senior Technical Assistant is a multi-talented Senior Technical Assistant who is consistently rewarded for planning and operational improvements.
  • Coordinated the smooth rollout of hardware configurations across the organization, leading to a 59% improvement in device performance.
  • Dynamic and outgoing Library Assistant with excellent customer service skills who assists patrons in using library technological services and resources.
  • Adept at mentoring and training staff.
  • Conducted rigorous testing.

Accomplishments

  • Developed and distributed comprehensive technical documentation, improving user adoption rates of new software features by 18%.
  • Resolved product issue through consumer testing.
  • Coordinated with product to effectively complete system, delivering within several months and saving approximately $11 in operational costs.
  • Managed and executed data migration from category to standard for 10 users without disrupting access or performance.
  • Conducted a full system audit, identifying cost-saving opportunities that minimized operational expenses by $7 annually.
  • Maximized efficiency of nightly system upgrades, reducing processing time by 81% and ensuring all projects met their deadlines.
  • Developed a software monitoring script that identified potential system failures, reducing downtime by 74% across all stations.
  • Devised proactive maintenance schedules that increased system uptime by 47% and lowered unexpected failures by 66%.
  • Trained a user base of 18, equipping them with the necessary tools to mitigate system errors independently.
  • Proposed and implemented a version control system, which led to a 29% decrease in file redundancy and versioning errors.

Affiliations

  • Jaycees
  • Oracle Users Group
  • American Medical Informatics Association
  • Association of Information Technology Professionals
  • Toastmasters
  • Lions Club
  • Information Systems Audit and Control Association (ISACA)
  • The Data Management Association International (DAMA)
  • International Association of Cloud and Managed Service Providers (IACMSP)
  • Society of Human Resource Management

Certifications

  • CompTIA Network+
  • Scrum Master Certification framework
  • Certified Kubernetes Administrator (CKA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Agile Service Manager (CASM)
  • Certified Information Systems Auditor (CISA)
  • First Aid/CPR Certified
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)
  • Certified Cloud Security Professional (CCSP)

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