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Skills

  • Operational KPI Improvement
  • Customer Success Strategy Design
  • Negotiation with C-suite executives
  • Legal and regulatory compliance
  • Business operations
  • Digital transformation leadership
  • Business Case Development
  • Customized Financial Advisory
  • Team management
  • Process improvement

Work Experiences

  • Aligned project goals across Cedar Works's multi-regional teams.
  • Internal systems were reviewed, and training plans were created to address areas that needed to be improved.
  • Answered 5 calls per several months to help customers with their questions and concerns.
  • Used Tableau to collect, organize, and model data.
  • Achieved results for three years.
  • Oversaw the delivery of process project by initiative team, which resulted in metric.
  • Achieved 72% growth in user base.
  • Developed category metrics derived from raw company data to track improvements in organizational efficiency.
  • Worked with business leaders in the areas of budget management, workflow optimization, and client relations.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Advised on supply chain optimization strategies.
  • Accomplished at leading digital transformation projects across multiple industries, achieving early project delivery by 14 months and reducing bottlenecks by 43%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • With 10 years of experience in Miscellaneous, I'm an experienced project manager and problem solver.
  • Achieved 43% faster delivery timelines for key projects.
  • Top-notch administrator with a well-organized and financially savvy approach.
  • Dedicated to improving cost, process, and resource efficiency.
  • Advisory Consultant with a passion for coaching senior management on agile methodologies, resulting in 83% faster delivery timelines for key projects.
  • Advisory Consultant capable with a track record of improving Miscellaneous operations.
  • Achieved a 44% reduction in time to market.

Accomplishments

  • Drafted and presented business cases that aligned with executive growth strategies, securing funding increases of $17 over 8 years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Designed and executed an organizational change-management program for Miscellaneous client, yielding a 34% improvement in employee engagement.
  • Spearheaded a cost-savings initiative that reduced operational expenses by $3 annually through optimized resource procurement.
  • Optimized a client’s customer success strategy by analyzing service touchpoints, contributing to a 62% increase in customer retention.
  • Restructured communication channels among remote teams, improving efficiency by 61% and on-time project delivery by 2%.
  • Implemented a comprehensive talent development program that improved productivity by 77% and enhanced team performance metrics.
  • Guided a financial services company through a digital transformation that saved 20% in overhead costs by eliminating redundant processes.
  • Partnered with regional leadership to identify and capitalize on high-growth verticals, expanding market presence in Atlanta by 61% YOY.

Affiliations

  • Institute of Business Advisors
  • Business Technology Advisory Council
  • Council of Supply Chain Management Professionals (CSCMP)
  • Association of Management Consulting Firms (AMCF)
  • Financial Planning Association (FPA)
  • Institute of Management Consultants USA (IMC USA)
  • Association for Corporate Growth (ACG)
  • Chartered Institute of Procurement & Supply (CIPS)
  • Agile Alliance Member
  • Global Supply Chain Institute (GSCI)

Certifications

  • Supply Chain Management Certification - system
  • Project Management Professional (PMP)
  • Certified Supply Chain Professional (CSCP) – APICS
  • Business Strategy Execution Professional (BSEP) – Northwind
  • Certified Enterprise Risk Management Professional (ERM) – metric
  • Certified Business Analysis Professional (CBAP) - IIBA
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)
  • Certified in Risk and Information Systems Control (CRISC) - ISACA

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