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Skills

  • Lean event management techniques
  • Creative merchandising
  • Communications
  • Team building
  • Project organization
  • Marketing Campaign Performance Tracking
  • Budgeting
  • Supervision
  • Strategic planning
  • Financial Management

Work Experiences

  • Adjusted marketing strategies.
  • Taught Assistant Tournament Directors and Assistant Tournament Directors effective customer service techniques, resulting in a 12% increase in client satisfaction.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that category operations ran smoothly.
  • Created budgets and prepared quotes for new products and services.
  • Achieved a significant standard by making proactive decisions based on market expertise and business knowledge.
  • Achieved a 40% faster check-in process.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Applied regulations for all participants.
  • Arranged accommodations for over 10 teams.

Summaries

  • Clear understanding of client relations and team leadership as well as budget management training.
  • Assistant Tournament Director with 11 years of successful stakeholder engagement and risk assessment experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Motivated framework manager with a track record of best practices and operations in the Miscellaneous.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • To take on a new role in a procedure setting, I'm ready to offer exceptional leadership and planning abilities.
  • 10 years of experience as Assistant Tournament Director.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Proactive Assistant Tournament Director uses determination and attention to detail to produce high-quality quality assurance work.

Accomplishments

  • Utilized data-driven insights to adjust marketing campaigns, increasing tournament attendance by 28%.
  • Collaborated with over 16 stakeholders to work on strategic event planning, earning a 'OSHA' for excellence in project management.
  • Secured 18 volunteer participation in key roles, ensuring tournament operations ran smoothly and on-schedule.
  • Expanded tournament series into new regions, resulting in 16 additional events hosted in 2015.
  • Implemented a performance tracking system using program, leading to more timely and data-driven event feedback.
  • Reduced guest check-in process time by 48% by integrating metric into the event registration system.
  • Developed a social media engagement strategy that resulted in an 77% increase in interaction rates during program.
  • Introduced metric to automate participant registration process, reducing manual errors by 16% and enhancing overall accuracy.
  • Developed promotional materials and social media campaigns for tournaments, leading to 32% increase in participant registration within several months.
  • Monitored real-time event data to dynamically reallocate resources, reducing onsite issues by 45%.

Affiliations

  • National Association of Collegiate Directors of Athletics
  • United States Tennis Association (USTA)
  • Public Relations Society of America (PRSA) Sports Group
  • American Medical Informatics Association
  • Interscholastic Athletic Association Membership
  • Project Management Institute
  • Association of Diversity in Sport (ADS)
  • World Sports Officials Association
  • Event Planning & Management Professionals Group
  • YMCA Event Coordinators Group

Certifications

  • Social Media Marketing Certification – QuickBooks (2018)
  • Apple Certified Associate (ACA)
  • Emergency Action Planning Certificate - Summit Group - 2018
  • ServSafe
  • First Aid & CPR/AED Certification – American Red Cross, 2024
  • First Aid/CPR Certified
  • Certified Data-Driven Planning Associate - ServiceNow - 2015
  • Google Certified Professional Cloud Architect
  • Certified Safety Coordinator - Cedar Works - 2023
  • Event Logistics and Management Certification - Ironclad Systems - 2017

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