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Skills

  • Attention to detail
  • Scheduling
  • Time management
  • Supervision
  • Regulatory compliance
  • Marketing campaign development
  • System equipment
  • Sponsorship development
  • MS Office
  • Budgets

Work Experiences

  • Achieved a 85% improvement in overall efficiency.
  • Collaborated with external vendors and venue teams at Portland to troubleshoot technical or logistical issues promptly and effectively.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Coordinated exhibitor move-in logistics on-site.
  • Oversaw the delivery of standard project by system team, which resulted in metric.
  • Addressed critical infrastructure needs.
  • Achieved 67% decrease in pre-show setup issues.
  • Built strong relationships with exhibitors.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Built strong relationships by regularly checking in with exhibitors pre- and post-event, contributing to a 75% renewal rate for future expos.

Summaries

  • Fastidious Exhibitor Services Coordinator with over 2 years of experience to contribute to a growing company.
  • Exhibitor Services Coordinator with 8 years of sponsorship, fundraising, and private event planning experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of vendor management and strategic planning as well as data analysis training.
  • Recognized on a regular basis for outstanding performance and contributions to the Art and Design industry's success.
  • Adept at managing exhibitor touchpoints.
  • Customer-centric Exhibitor Services professional with a focus on exceeding exhibitor expectations, achieving a 35% satisfaction rate over 2019.
  • Independent Exhibitor Services Coordinator with over 7 years of experience planning events like weddings, sweet sixteens, bar and bat mitzvahs, and quinceaneras.
  • Exhibitor Services Coordinator is a multi-talented Exhibitor Services Coordinator who is consistently rewarded for planning and operational improvements.
  • Consistently reduced exhibitor setup delays by 65%.

Accomplishments

  • Led efforts to optimize exhibitor positioning in premium locations based on past traffic data, resulting in 80% revenue growth for booth upgrades.
  • Generated new business leads by attending relevant industry networking events, increasing exhibitor participation for procedure by 44%.
  • Reduced exhibitor turnover by 68% through improved engagement strategies and personalized post-event follow-ups.
  • Increased efficiency of exhibitor communications by 39% by implementing automated email reminders for booth deadline submissions.
  • Worked closely with IT to implement an online portal for exhibitors, enhancing access to logistical resources and decreasing administrative workload by 3 hours per day.
  • Mediated contract disputes between exhibitors and third-party vendors, fostering positive relationships and achieving 33% vendor satisfaction.
  • Coordinated with event AV team to ensure all exhibitor presentations were smooth and error-free during program, increasing session participation by 74%.
  • Reduced exhibitor cancellations by 46% through proactive communication and a detailed tracking system for booth submissions.
  • Partnered with the sponsorship team to drive 65% increase in booth traffic through targeted in-booth activations.
  • Trained new exhibitor services coordinators, reducing onboarding time by 60% for smooth transition and critical knowledge retention.

Affiliations

  • International Conference Professionals Association (ICPA)
  • Project Management Institute
  • Certified Sponsorship Professional (CSP)
  • Events Industry Council (EIC)
  • Society of Women Engineers
  • Certified Trade Show Marketer (CTSM) Certification
  • Rotary International
  • Professional Convention Management Association (PCMA)
  • Trade Show Exhibitors Association (TSEA)
  • Event Safety Alliance (ESA)

Certifications

  • Google Certified Professional Cloud Architect
  • Certified in Convention Services Management (CCSM)
  • Certified Public Accountant (CPA)
  • Apple Certified Associate (ACA)
  • Certified Salesforce Administrator
  • Exhibition & Event Management Certificate – Meridian
  • Certified Exhibition & Event Logistics Professional
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)

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