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Skills

  • Team management
  • Change Management
  • Business Planning
  • Relationship development
  • Staff management
  • Client Retention Strategies
  • Business Administration
  • Business operations
  • Operational improvement
  • Creative merchandising

Work Experiences

  • Achieved success during 2023.
  • Began standard service consultations with customers by asking open-ended questions in order to learn about their needs and preferences.
  • Achieved President's Club for surpassing quarterly sales targets.
  • Achieved President's Club for surpassing quarterly sales targets by $205,000 while maintaining a customer satisfaction rate of 65% or higher.
  • Consistently trained 9 employees through optimized and automated to reduce loss and increase sales.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Analyzed customer satisfaction surveys and initiated service improvements that increased net promoter scores by 4 points in 2017.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.

Summaries

  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Customer Service Sales Coordinator with 5 years of successful quality assurance and vendor management experience.
  • Professional with over 2 years of experience as a manager for a $10 three years revenue-generating company.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Achieved 61% retention of high-net-worth clients.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Achieved a 55% boost in call resolution efficiency.
  • Forward-thinking manager with 15 years of manufacturing project management experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved 79% monthly sales growth.

Accomplishments

  • Provided personalized product tutorials to key clients, driving a 76% reduction in post-sale support inquiries.
  • Created sales performance dashboards in Microsoft Excel that tracked key metrics such as win rates and deal velocity, helping teams improve efficiency by 40%.
  • Worked closely with customer success to resolve complex product-related issues, reducing overall ticket resolution time by 43%
  • Achieved OSHA to further enhance customer service and sales skills, leading to a 41% increase in first-call resolution rates.
  • Onboarded and mentored new sales team members, providing them with training resources that accelerated their ramp-up time by 33%.
  • Developed performance reports for method teams, improving forecast accuracy by 27%.
  • Streamlined communication between sales and operations departments, improving order fulfillment accuracy by 69%.
  • Orchestrated sales outreach campaigns that activated 6 inactive accounts, generating an additional revenue of $239,000 for the business within a 2021 period.
  • Documented and resolved category which led to standard.
  • Liaised with product development teams to relay critical client feedback, directly influencing the design of program new product features.

Affiliations

  • Association for Computing Machinery
  • Association for Sales Operations Professionals (ASOP)
  • American Society of Safety Professionals
  • Association for Service Management International (ASMI)
  • National Customer Service Association (NCSA)
  • International Coaching Federation (for Sales Coaching)
  • Professional Sales Association (PSA)
  • Association for Supply Chain Management (APICS)
  • Project Management Institute
  • Sales Management Association

Certifications

  • Certified eCommerce Specialist by Lakeside Partners
  • Project Management Professional (PMP)
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP) by IIBA
  • Apple Certified Associate (ACA)
  • Google Analytics Individual Qualification (GAIQ)
  • Certified Professional Sales Person (CPSP) by NASP
  • Certified Business Analysis Professional (CBAP)
  • Certified in Customer Experience (CCXP) by Certified Customer Experience Professionals (CXPA)
  • Certified Customer Success Manager (CCSM) by SuccessHACKER

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