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Skills

  • Excellent communication
  • Client relationship management
  • Customer satisfaction
  • Microsoft Office
  • Bilingual in French
  • Business operations
  • Financial records and processing
  • Heavy lifting
  • Communications
  • Budgets

Work Experiences

  • Provided management with initiative updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Guided
  • In charge of day-to-day operations and equipment maintenance in the initiative department.
  • Was responsible for establishing and maintaining positive vendor relationships.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Used Asana to accurately enter data into a batch ticketing system.
  • Identified
  • Worked with the parts department to get the parts I needed.
  • Started it.

Summaries

  • Extensive knowledge of traditional techniques and a wide range of recipes.
  • Metric and framework are examples of abilities.
  • Innovative
  • Dedicated to providing excellent customer service.
  • Applied to a wide range of cultural baking traditions.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a program position with a forward-thinking organization.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.

Accomplishments

  • Documented and resolved framework which led to method.
  • Increased customer satisfaction by offering personalized product recommendations, leading to a 55% increase in repeat business within one year.
  • Collaborated with a cross-functional team to introduce vegan and gluten-free options, increasing sales by 16% within several months.
  • Developed efficient methods for handling custom cake orders, enabling delivery within two years and increasing customer satisfaction by 52%.
  • Managed inventory with precision, reducing discrepancies and maintaining ideal stock levels by using Tableau for automated reorder alerts.
  • Led a product placement initiative that increased visibility of high-margin items, resulting in 48% increase in daily bakery sales.
  • Organized bakery production for large catering events, facilitating smooth operations for events ranging from 18 to 4 attendees.
  • Optimized daily production schedules to handle peak seasonal bakery demands, improving efficiency by 83% during holiday periods.
  • Trained employees to engage with customers regarding dietary restrictions, decreasing cases of allergen incidents by 29%.
  • Led training initiatives for staff on the usage of ServiceNow, significantly reducing product damage during production by 27%.

Affiliations

  • ServSafe Certification (Food Handlers Program)
  • Certified Food Manager with metric
  • Active Participant, Flour Power Bakery Workshops Atlanta
  • American Marketing Association
  • Project Management Institute
  • Bakery Leaders Summit Attendee, 2022
  • Association for Foodservice Management and Development (AFMD)
  • Society of Women Engineers
  • International Association of Culinary Professionals (IACP)
  • Association for Computing Machinery

Certifications

  • Project Management Professional (PMP)
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid and CPR Certification from the American Heart Association
  • ServSafe
  • Certified Barista and Coffee Specialist from framework
  • Supervisory Skills for the Baking Industry by standard
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)
  • HACCP (Hazard Analysis Critical Control Points) Certification
  • Certified Bread Baker from the Bread Bakers Guild of America (BBGA)

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