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Skills

  • Team management
  • Inventory management
  • Computer maintenance
  • Windows XP/Vista
  • Supervision
  • Virtualization technologies
  • Disaster Recovery Planning
  • Call center experience
  • Operational improvement
  • Insurance billing

Work Experiences

  • Kept track of IT supplies inventory by checking levels on a the past year basis.
  • Cut project delivery time by 18 weeks.
  • Collaborated with stakeholders to define system requirements, ensuring alignment with business objectives and saving 44% in costs.
  • Maintained computer systems on a daily basis to keep network processes running smoothly.
  • Created user-friendly interfaces for internal tools, resulting in a 51% increase in user satisfaction scores.
  • Assisted in the recovery of ServiceNow from a critical vulnerability.
  • Assisted in the recovery of QuickBooks from a critical vulnerability, ensuring compliance with framework.
  • Assisted in the configuration and monitoring of network security, leading to a 24% reduction in security breaches over two years.
  • Decreased downtime by 10 hours per week.
  • Used Workday, Asana, and Salesforce to implement system security and data assurance software.

Summaries

  • Good troubleshooting, diagnostic, and repair skills, as well as a systematic approach and strong attention to detail.
  • PMP and ITIL are her areas of expertise.
  • Associate Technical Specialist and team leader with 13 years of experience in method settings.
  • Communicative and team-oriented, with Jira expertise.
  • ITIL certified
  • System Support Engineer with extensive experience in assisting users and troubleshooting issues.
  • Experienced creator of user materials in a variety of formats.
  • Has exceptional risk assessment and client relations abilities.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Through troubleshooting and project management, critical thinking Associate Technical Specialist effectively resolves technical issues.

Accomplishments

  • Enhanced service-level agreements (SLAs) with various internal stakeholders, resulting in a 82% improvement in response times and end-user satisfaction.
  • Monitored real-time data using category, identified system bottlenecks, and reduced critical incidents by 26% over 18 months.
  • Played a key role in transitioning 5 legacy applications to cloud-based infrastructure, aligning with organizational goals and reducing costs by 49%.
  • Designed and led metric end-user training sessions, resulting in a 45% boost in user satisfaction and technical competency.
  • Architected an enterprise-wide cloud migration strategy which saved approximately $3 annually across 7 departments, improving system scalability and reducing operational costs.
  • Provided expert-level technical support for category, driving a 65% reduction in customer escalations over one year.
  • Collaborated with operations teams on continuous improvement initiatives that resulted in a 61% increase in system performance across departments.
  • Developed and maintained automated testing frameworks for initiative, decreasing post-release defects by 29%.
  • Collaborated with framework to design a network optimization strategy that improved network latency by 32% and increased overall efficiency.
  • Optimized 14 technical processes to ensure alignment with company goals, resulting in improved efficiency and reduced operational costs by 22%.

Affiliations

  • Attendee, Google Cloud Next 2018
  • Contributing Author, Technical Blog Focused on Miscellaneous
  • Member, Project Management Institute (PMI)
  • Member, TechWomen International 2018 Fellowship Program
  • Attendee, Systems Performance and Tuning Conference 2017
  • Certified Member, Scrum Alliance OSHA
  • Attendee, Jenkins User Conference 2020
  • IEEE Computer Society Member, Special Interest Group in Software Maintenance
  • Member, Open Source Automation Development Lab (OSADL)
  • Member, Data Center Efficiency Alliance

Certifications

  • Certified in Risk and Information Systems Control (CRISC)
  • CompTIA Security+
  • Certified ScrumMaster (CSM)
  • CompTIA Network+
  • Association for Project Management (APM)
  • Microsoft Certified: Power Platform Fundamentals
  • Google Certified Professional Cloud Architect
  • Certified Information Security Manager (CISM)
  • Oracle Certified Professional: method Administrator
  • ITIL Foundation Certification in IT Service Management

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