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Skills

  • Contract negotiation/review/drafting
  • Relationship development
  • Communications
  • Customer service expert
  • Product ordering
  • Safety measures
  • Heavy lifting
  • Operations management
  • Multi-Task Management
  • Quick learner

Work Experiences

  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Used performance reporting and team leadership to maintain servers and systems, ensuring that networks remained fully operational during peak periods.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Led a support team that assisted an average of 17 users globally in a 24/7 support environment as a level-three supervisor.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Achieved a 70% decrease in documentation errors.
  • Adapted Epic configurations.
  • Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.

Summaries

  • Excellent stakeholder engagement and team leadership knowledge.
  • Motivated Inpatient Epic Consultant with experience managing large-scale projects, including budgeting and administration.
  • Workday expert and HubSpot user.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Enhances system performance by analyzing and correcting various hardware and software issues.
  • Able to coordinate with accreditation bodies to ensure Epic workflows are fully compliant with regulatory standards such as Six Sigma and standard, avoiding costly audits and ensuring organizational credibility.
  • Knowledgable in a variety of design and testing methodologies.
  • Troubleshooter with extensive knowledge of system architecture and diagnostics.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Customer-focused Sales Representative with 3 years of experience solving problems for clients.

Accomplishments

  • Managed cross-departmental data validation, ensuring 74% data accuracy during a large-scale Epic implementation at Austin.
  • Led Epic optimization initiatives focused on program, resulting in 62% gain in operational efficiency during inpatient rounds.
  • Automated compliance with PMP, resulting in 72% reduction in audit-related discrepancies and improved regulatory performance.
  • Developed and deployed custom reports that increased visibility into operational bottlenecks, enabling informed decision-making for improved care outcomes.
  • Achieved 66% improvement in provider adoption of clinical workflows by standardizing Epic protocols and optimizing order sets.
  • Designed and conducted Epic end-user assessments, identifying gaps and creating targeted training plans to address skill deficiencies and drive improvement.
  • Increased sales 13% over several months.
  • Drove cost-saving initiatives by identifying and eliminating redundant Epic modules, leading to an 17 reduction in licensing fees annually.
  • Resolved product issue through consumer testing.
  • Reduced floor-level issue resolution times by 71% through the design and implementation of a custom ticketing system integrated with Epic.

Affiliations

  • Lions Club
  • Epic Users’ Group (EUG)
  • Collaborative membership with Accreditation Commission for Health Care (ACHC)
  • American Association of Healthcare Administrative Management (AAHAM)
  • Council for Affordable Quality Healthcare (CAQH)
  • International Council of Nurses
  • Council of Recognized Epic Certified Trainers & Consultants
  • National Association of Social Workers
  • International Association of Privacy Professionals (IAPP) - Healthcare Privacy Professional Certification
  • Certified Professional in Healthcare Information & Management Systems (CPHIMS)

Certifications

  • Certified Epic Data Model Upgrade Expert
  • Certified Professional in Healthcare Quality (CPHQ)
  • Cerner Certified Consultant
  • Health IT Specialist Certification (HIT Pro)
  • Healthcare Information Systems (HIS) Architect Certification
  • First Aid/CPR Certified
  • EpicCare Ambulatory Services Certification
  • Salesforce
  • Certified Specialist in Epic Integration
  • Epic Inpatient Clinical Documentation Certification

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