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Skills

  • Communications
  • Product ordering
  • Excel in program
  • CRM Systems
  • Excellent communication
  • Customer service expert
  • Territory Sales Experience
  • Internal auditing
  • Tax preparation
  • Credit and collections

Work Experiences

  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Increased company revenue by 2% beyond three years targets by upselling products and services.
  • Entered data into the ServiceNow system, including payments, account information, and call logs.
  • Achieved a 98% staff competency rate after the first training cycle.
  • Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
  • Answered an average of 5 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Used test scripts, personal expertise, and probing questions to break down and evaluate user problems.
  • System helped me achieve $242,000.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Created a new employee evaluation process that resulted in significant performance improvements.

Summaries

  • Customer-focused Sales Representative with 3 years of experience solving problems for clients.
  • Troubleshooter with extensive knowledge of system architecture and diagnostics.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Competent Inpatient Epic Consultant with experience assisting system users with a wide range of computer, mobile device, and peripheral equipment issues.
  • Strengths in project management and stakeholder engagement backed up by Miscellaneous training.
  • When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Knowledgable in a variety of design and testing methodologies.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Inpatient Epic Consultant with a 7-year track record of troubleshooting and issue analysis to find effective solutions to technical issues.

Accomplishments

  • Enabled seamless integration between Epic and standard, which reduced documentation redundancy by 16 hours per week.
  • Optimized system configurations to support system workflows, improving operational throughput and patient care outcomes by 60%.
  • Contributed to the successful go-live of system, delivering the project the past year ahead of schedule, with 62% decrease in issues reported.
  • Managed cross-departmental data validation, ensuring 74% data accuracy during a large-scale Epic implementation at Austin.
  • Achieved 66% improvement in provider adoption of clinical workflows by standardizing Epic protocols and optimizing order sets.
  • Led a team of 13 in the successful migration and validation of patient data during standard, ensuring 49% accuracy.
  • Reduced Epic system error rates by 29% by conducting comprehensive root cause analyses and implementing targeted fixes across departments.
  • Reduced system complaints from end-users by 16% through proactive performance tuning and addressing workflow-specific bottlenecks.
  • Provided hands-on go-live support during framework, improving system adoption across 9 provider and support staff teams.
  • Developed end-user training curricula resulting in proficiency improvements that reduced critical errors by 83% in team leadership.

Affiliations

  • American Medical Informatics Association (AMIA)
  • Rotary International
  • Lions Club
  • Health Level Seven International (HL7) Membership
  • Membership in Health Resources and Services Administration (HRSA) Collaborative
  • Epic Users’ Group (EUG)
  • Society for Healthcare Information Systems Management (SHIM)
  • Joint Commission Inpatient Services Accreditation Group
  • International Association of Privacy Professionals (IAPP) - Healthcare Privacy Professional Certification
  • International Association of Administrative Professionals

Certifications

  • ServSafe
  • Certified Healthcare Technology Specialist (CHTS)
  • Health Informatics Certification (American Health Information Management Association)
  • CompTIA A+ Technician
  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Professional in Patient Safety (CPPS)
  • Lean Six Sigma Green Belt – Healthcare Focus
  • Epic Inpatient Clinical Documentation Certification
  • EpicCare Inpatient Orders Certification

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