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Skills

  • Weekly Payroll
  • Multi-Task Management
  • Excellent communication
  • Territory Sales Experience
  • Mac systems
  • Business Development
  • Positive learning process
  • Budgets
  • Operational improvement
  • Desktop support

Work Experiences

  • Analyzed clinical care workflows.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Authored 7 clinical support guides and tip sheets for optimized Epic inpatient workflow utilization.
  • Assisted leadership teams in tracking KPIs.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Collaborated with Epic team at Austin to design unit-specific workflows, increasing overall user satisfaction by 50%.
  • Aligned Epic configurations with hospital quality metrics.
  • Developed and tested new product offerings to assist the development team in finding bugs prior to release.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Analyzed clinical care workflows to identify bottlenecks, recommending changes in Epic that led to a 68% increase in patient throughput.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Within Miscellaneous, senior Inpatient Epic Consultant and outstanding performer in client relations and workflow optimization.
  • Motivated Inpatient Epic Consultant with experience managing large-scale projects, including budgeting and administration.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Experienced technologist with knowledge of configuring computers, servers, and peripheral devices to work within company and security guidelines.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Customer-focused Sales Representative with 3 years of experience solving problems for clients.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Subject matter expert on Salesforce with exceptional skills and knowledge in data analysis.
  • Design and development of successful initiative embedded software applications in the past.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed and conducted Epic end-user assessments, identifying gaps and creating targeted training plans to address skill deficiencies and drive improvement.
  • Implemented data migration best practices, successfully transferring 14+ patient records and maintaining 30% data integrity across all phases.
  • Documented and resolved metric which led to initiative.
  • Enabled seamless integration between Epic and standard, which reduced documentation redundancy by 16 hours per week.
  • Managed cross-departmental data validation, ensuring 74% data accuracy during a large-scale Epic implementation at Austin.
  • Reduced Epic system error rates by 29% by conducting comprehensive root cause analyses and implementing targeted fixes across departments.
  • Facilitated post-implementation support that decreased end-user escalations by 16%, improving long-term system satisfaction.
  • Managed ticketing system upgrade aligned with Epic, decreasing issue backlog by 59% and freeing up 18 hours per week for IT staff.
  • Led performance tuning activities that reduced Epic transaction times by 62% across inpatient departments, enhancing user satisfaction.

Affiliations

  • Toastmasters
  • Vendor-Agnostic EHR Consulting Consortium
  • Freemason
  • International Association of Administrative Professionals
  • Society of Women Engineers
  • American Academy of Professional Coders (AAPC)
  • National Association of Social Workers
  • Membership in National Council for Prescription Drug Programs (NCPDP)
  • International Council of Nurses
  • Membership in Health Resources and Services Administration (HRSA) Collaborative

Certifications

  • Project Management Professional (PMP)
  • EpicCare Ambulatory Services Certification
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Healthcare Technology Specialist (CHTS)
  • Epic Security Coordinator Certification
  • Epic Revenue Cycle Management Certification
  • Cerner Certified Consultant
  • Health IT Specialist Certification (HIT Pro)
  • Certified Professional in Patient Safety (CPPS)

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