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Skills

  • Compliance standards
  • Creating and running merchandising programs
  • Effective time management
  • Program Cuisine knowledge
  • Daily specials memorization
  • Conflict resolution
  • Multitasking
  • Team Leadership
  • Outgoing and energetic
  • Concentration

Work Experiences

  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Taught my team members how to use effective strategies to meet operational and sales goals.
  • Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
  • Created a task schedule for Deli Managers based on their individual strengths and knowledge of workflow optimization.
  • Kept the kitchen clean and sanitary by following proper procedures and cleaning surfaces and equipment on a regular basis.
  • Was in charge of coordinating and organizing all of the restaurant's inventory.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Plan and designate shifts and hours for 18 employees' schedules.
  • Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.

Summaries

  • Exceptional budget management resulted in a savings of 10% in three years.
  • To handle demanding team leadership needs while maximizing customer service standards, effectively manage personnel and business operations.
  • 6 years of experience in the field, with a strong desire to see the company succeed.
  • Store Manager with 11 years of experience in grocery and natural foods stores.
  • Senior executive capable of leading area operations in a cost-effective and high-quality manner.
  • Problem-solver who can solve any problem quickly and effectively.
  • Looking for a position as a Grocery Store Manager with a dynamic, customer-focused team.
  • Leader who inspires others and solves problems.
  • Deli Manager with more than 4 years of experience in food service and progressive leadership.
  • Bakery Clerk with 11 years of experience baking and decorating cakes, cookies, and pastries.

Accomplishments

  • Created
  • Documented
  • Monitored
  • Helped store maintain a 2% customer satisfaction rate on secret shopper surveys.
  • Represented
  • Initiated
  • Registered 15 customers for the store's loyalty program.
  • Resolved
  • Managed
  • Increased sales of ServiceNow by 14% with the implementation of system.

Affiliations

  • Jaycees
  • Local Food Industry Chamber of Commerce Boston
  • Society for Hospitality and Foodservice Management (SHFM)
  • Institute of Food Technologists (IFT)
  • National Association for Catering and Events (NACE)
  • Academy of Nutrition and Dietetics procedure
  • American Management Association (AMA) program
  • Customer Service Excellence Award (Food Industry) standard
  • National Association of Convenience Stores (NACS)
  • Association for Supply Chain Management (APICS)

Certifications

  • ServSafe
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Supply Chain Professional (CSCP)
  • Lean Six Sigma Yellow Belt Certification
  • Management of Food Safety Certification (MFSC)
  • Food Handlers Certification category
  • Certified Protection Officer (CPO)
  • Cisco Certified Network Associate (CCNA)
  • Cost Management & Budgeting Specialist Certification

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