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Skills

  • Presentation skills
  • Customer service excellence
  • Wine knowledge
  • Banquet coordination
  • Customer-focused
  • Guest seating arrangements
  • Quality control monitoring
  • Cleanliness
  • Bending, stooping and turning
  • Cash handling expert

Work Experiences

  • Inspired employees to work at their highest levels of efficiency and quality.
  • Increased market share and earned #9 ranking by leapfrogging competitors.
  • Achieved Innovation Award for excellence in operations.
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Inspired employees to succeed and identified areas for improvement, resulting in a 18% increase in efficiency.
  • Successfully introduced new product lines that resulted in a 9% increase in annual profits.
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Was in charge of coordinating and organizing all of the restaurant's inventory.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.

Summaries

  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Using basic Mandarin skills, build relationships with patrons and employees.
  • Deli Manager is a dedicated and hardworking Food and Beverage food service director with 9 years of experience.
  • Working with staff to create unique dining experiences has proven to be a success.
  • Deli Manager with 3 years of successful process improvement and cross-functional collaboration experience.
  • Motivated to improve customer satisfaction and increase revenue.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Food and wine pairing is something she excels at.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.

Accomplishments

  • Increased store sales by 11%.
  • Named Employee of the Month, method.
  • Oversaw 5% decrease in customer complaints.
  • Resolved
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Awarded "Outstanding Employee" in 2023.
  • Identified
  • Design: Responsible for creative design for prominent method.
  • Advised
  • Marketing: Implemented marketing strategies which resulted in procedure growth of customer base.

Affiliations

  • American Medical Informatics Association
  • Food Safety and Inspection Service Network standard
  • Association of Food and Drug Officials (AFDO)
  • Certified Food Service Manager standard
  • Leadership Certification in Retail Management category
  • National Institute for Occupational Safety and Health (NIOSH) Six Sigma
  • Retail Food Services Managers Association
  • American Association of Specialty Foods (AASF)
  • International Council of Nurses
  • Dairy Board system

Certifications

  • Food Handlers Certification category
  • Cost Management & Budgeting Specialist Certification
  • Advanced Retail Leadership Certification - Lakeside Partners
  • OSHA: Food Handling
  • OSHA: HACCP
  • Certified Food Service Operations Specialist
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Protection Officer (CPO)
  • Certified Retail Food Safety Professional (CRFSP)
  • Salesforce

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