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Skills

  • Administrative support
  • Adaptability to new technologies
  • Contract management with external vendors
  • Process improvement
  • Business writing
  • Strong problem solver
  • Budget Management
  • Invoice generation
  • Operational improvement
  • First Aid/CPR

Work Experiences

  • Reduced risk by accurately managing employee benefit programs on a daily basis.
  • Assisted with the development of strategic plans, translating specific objectives into daily operational guidelines for the team.
  • Created professional letters, presentations, and spreadsheets that were free of errors.
  • Oversaw travel arrangements for employees traveling domestically and internationally, including hotel reservations, car rentals, and airfare.
  • Conducted risk analysis on existing operational frameworks and suggested enhancements that were implemented to mitigate potential bottlenecks.
  • Transcribed dictation and handwritten notes into reports and correspondence.
  • Kept a good working relationship with my coworkers and management.
  • Achieved a 50% cost reduction in service contracts.
  • Compiled and analyzed key performance data, providing actionable insights that contributed to a 85% increase in team efficiency.
  • Was the main point of contact for all outside vendors who needed access to the building.

Summaries

  • Achieved 10% accuracy in financial estimates.
  • Miscellaneous student seeking hands-on experience through an internship in performance reporting.
  • Ability to recognize initiative issues and integrate process solutions to achieve procedure.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Program and system have a proven track record.
  • I bring 18 years of retail experience to the table.
  • Reliable stocker with experience carrying over 9 pounds of store merchandise.
  • Successful in meeting and exceeding business objectives while satisfying customer needs.
  • Communicative and team-oriented, with Asana expertise.
  • Exceptional at accurately interpreting stocking instructions and shelving products.

Accomplishments

  • Introduced an issue-tracking software that allowed for centralized reporting of operational challenges, contributing to a 77% decrease in issue escalation time.
  • Led a task force to improve program visibility, creating a centralized repository for documentation that reduced search times by 29%.
  • Developed an internal feedback loop, reducing the average time to resolve operational issues by 15% over a period of 18 months, resulting in fewer project delays.
  • Negotiated vendor contracts that reduced program operational expenditures by 39% year-over-year, while maintaining service quality.
  • Designed and implemented internal documentation templates, increasing reporting accuracy by 61% and reducing manual entry errors by 17% points.
  • Optimized the program’s performance by creating a real-time status dashboard, which reduced project report preparation time by 46%.
  • Supported team alignment with network security protocols related to client management software, successfully reducing system downtime by 66% over 13 months.
  • Facilitated smooth day-to-day operations by overseeing the coordination of 12 projects, maintaining balanced workloads across multiple departments.
  • Mitigated data security risks by overseeing the update of system access rights for 10 employees, reducing unauthorized access incidents by 18%.
  • Standardized meeting agendas and implemented follow-up procedures for 3 departments, reducing scheduling conflicts and improving task assignment clarity.

Affiliations

  • Affiliate Member, International Association of Administrative Professionals (IAAP), 2023-Present
  • Graduate, Advanced Operations Leadership Program, Brightline, 2015-2016
  • Active Member, International Facility Management Association (IFMA), 2022-Present
  • Attendee, Annual Operations Leadership Expo at Columbus, 2016
  • Member, Women in Operations Leadership Network, 2019-Present
  • Attendee, Collaborative Reporting Skills Workshop by Northwind, 2022
  • Alumni, program, Bachelor of Science in Business Administration with a focus in Operations, 2016
  • Member, Association for Talent Development (ATD), 2019–Present
  • Certificant, Certified Professional in Supply Management (CPSM), 2022-2021
  • Voluntary Public Speaker and Trainer, Toastmasters International, 2023-Present

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Information Technology Infrastructure Library (ITIL) Foundation
  • Certified Information Systems Auditor (CISA)
  • Certified Quality Improvement Associate (CQIA)
  • Certified Nonprofit Professional (CNP)
  • American Academy of Financial Management (AAFM)
  • ServSafe
  • Certified Business Operations Manager (CBOM)
  • Laureate Customer Service Training Certificate Vantage

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