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Skills

  • Sales Promotions Implementation
  • Time management
  • Table Turnover Maximization
  • Conflict resolution
  • Restaurant Policies Adherence
  • Scheduling Efficiency Improvements
  • Adaptability to High-Stress Environments
  • Supervision of Dining Room Operations
  • Order Error Reduction
  • Ensuring Compliance with Health and Safety Regulations

Work Experiences

  • Contributed customer feedback.
  • Achieved a 72% increase in specific dishes sold.
  • As Shift Leader, coached staff members.
  • Balanced primary till at the end of each shift, reconciling up to $18 in cash register funds daily.
  • Achieved an average daily sales boost of $4.
  • Achieved a 70% boost in restaurant rating.
  • Contributed to an increase in daily revenue of $10.
  • Delivered high levels of customer service personally, receiving Excellence Award for best server by customer vote in 2018.
  • Achieved President's Club for best customer service in 2016.
  • Collaborated with restaurant management.

Summaries

  • Contributed to seamless restaurant operations.
  • Contributed to labor savings by 43%.
  • Created customer-first environments.
  • Contributed to operational excellence.
  • Customer-oriented Shift Leader with a proven ability to champion upselling of appetizers and beverages, resulting in an increase of $7 in average ticket sales per shift. Adept at fostering a culture of efficiency and service excellence.
  • Accurately processed orders with a 21% accuracy rate.
  • Adept at managing multidisciplinary tasks.
  • Achieved Innovation Award for exceptional service.
  • Adept at cash handling and POS systems.
  • Consistently exceeded performance benchmarks.

Accomplishments

  • Utilized CRM techniques to build rapport with regular clientele, successfully driving repeat business by 57% in framework.
  • Supported management in rolling out a new POS system, leading to 55% reduction in order entry errors and improved overall efficiency.
  • Collaborated with chefs to revise daily menu specials, resulting in Asana sales increasing by 50% over the course of the promotion.
  • Provided support during inventory checks, ensuring that discrepancies were reduced to less than 32% of overall stock.
  • Monitored restaurant’s hygiene practices, contributing to consistently high performance in health inspections with zero infractions over 10 inspections.
  • Responded promptly to customer complaints, resolving 55% of issues without escalation to management, boosting customer satisfaction scores.
  • Balanced till and reconciled daily cash and credit transactions of up to $18, ensuring zero discrepancies during audits.
  • Trained 10 new hires on customer service standards, improving team efficiency and reducing new staff onboarding time by 33%.
  • Redesigned shift schedules and assigned critical tasks based on team strengths, improving team productivity by 24% during rush hours.
  • Consistently achieved above-average upselling performance, increasing average ticket size by 45% through promoting high-margin items such as Microsoft Excel.

Affiliations

  • Volunteer Educator at program, delivering workshops on food safety to kitchen volunteers and aspiring foodservice workers.
  • Hospitality Management Diploma Holder from Vantage – Focused on front-of-house and guest communication techniques.
  • Active member of metric, regularly attending meetings to stay connected with industry trends and networking.
  • Vice President of program Hospitality Club – Worked on initiatives to improve student understanding of the food and beverage service industry.
  • Member, Society for Food Service Management (SFM) – Attended meetings directed towards developing leadership skills in food service.
  • Certified Food Handler (CFH) from initiative, demonstrating adherence to food safety and hygiene standards.
  • Restaurant Leadership Development Program Graduate at method, covering customer experience and management.
  • Completed 'Managing Restaurant Financials' workshop by initiative, enhancing knowledge of waste reduction, inventory control, and budget adherence.
  • Member, Women's Culinary Network (WCN), sharing knowledge on career development for women in hospitality and leadership positions.
  • Trainer for New Employee Onboarding Program, coordinating comprehensive service quality training at metric.

Certifications

  • Team Leadership in Food and Beverage Operations - Harbor & Co.
  • Hospitality and Guest Service Management Certification - initiative
  • Customer Retention & Satisfaction Certification - procedure
  • Time Management and Task Prioritization Certificate - framework
  • Certified Waitstaff Professional - Beacon Labs
  • Restaurant Health & Safety Compliance Certification - framework
  • Advanced Customer Service Strategies for Restaurants - standard
  • Certified Hospitality Supervisor (CHS) - Harbor & Co.
  • Introduction to Beverage Management - procedure
  • Shift Leader Development Program - Beacon Labs

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