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Skills

  • Post-Treatment Resource Allocation
  • Customer service
  • Client Advocacy in Treatment Planning
  • Continuous improvement through feedback
  • Aftercare program development
  • Post-Service Complaint Resolution
  • Team management
  • Conflict resolution
  • Critical thinking in high-stress scenarios
  • Supervision

Work Experiences

  • Transported Microsoft Excel to three years customer locations.
  • Adjusted care plans as needed.
  • Collaborated with medical providers.
  • Conducted reviews with clients at procedure to ensure their aftercare needs were met, leading to a 82% improvement in satisfaction.
  • Achieved resolution within one year.
  • Collaborated with procedure customers to determine their needs and deliver standard service.
  • Collaborated with clinical staff.
  • Achieved 7 successful client outcomes.
  • Achieved mutually agreeable outcomes.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Achieved a 29% increase in client retention.
  • Achieved 65% better care adherence rates.
  • Boosted program participation by 82%.
  • Client-focused Aftercare Coordinator with a knack for implementing successful feedback systems, resulting in a 23% drop in post-service complaints and ongoing quality improvements.
  • Boosted team productivity by 55%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 31% improvement in client retention.
  • Achieved 52% success rates.
  • Client-centered Aftercare Coordinator with experience managing administrative operations, achieving a 35% boost in organizational efficiency through optimized case management.
  • Accomplished Aftercare Coordinator with expertise in training new team members, resulting in a 59% increase in productivity within two years.

Accomplishments

  • Managed comprehensive case files for 10 clients, ensuring adherence to legal and ethical standards for confidentiality.
  • Documented and resolved process which led to procedure.
  • Resolved product issue through consumer testing.
  • Reduced client intake processing times by 84%, improving the overall onboarding experience for new clients.
  • Standardized aftercare reporting procedures, reducing the time spent on administrative tasks by 71%.
  • Designed a comprehensive resource guide for aftercare clients, increasing post-treatment service utilization by 27%.
  • Mentored and developed 10 junior staff members, contributing to career advancement and improved staff retention rates.
  • Utilized Jira to streamline client documentation, improving accuracy and reducing redundant administrative processes by 84%.
  • Improved service response times by 35% by revising the aftercare follow-up protocols, positively impacting client retention.
  • Collaborated with cross-functional teams to integrate new mental health resource offerings, increasing program participation by 5 clients.

Affiliations

  • Human Services Educators Association
  • Lions Club
  • American Marketing Association
  • International Council of Nurses
  • National Association of Social Workers
  • Rotary International
  • Society of Human Resource Management
  • Crisis Prevention Institute (CPI)
  • American Medical Informatics Association
  • Council on Social Work Education (CSWE)

Certifications

  • First Aid/CPR Certified
  • Cisco Certified Internetwork Expert (CCIE)
  • Post-Treatment Recovery Specialist Certification - Washington, 2015
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Professional in Aftercare Services (CPAS) - 2019
  • Certified Conflict Resolution Mediator - Columbus, 2018
  • ServSafe
  • Certified Recovery Support Specialist (CRSS) - 2020
  • Cisco Certified Network Associate (CCNA)
  • Trauma-Informed Care Certification - Portland, 2021

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