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Skills

  • Conflict resolution
  • Program Trend Analysis
  • Effective written and verbal communication
  • Client case management
  • Process Automation for Client Services
  • Outreach and Community Networking
  • Supervision
  • Customer service
  • Recidivism Reduction Strategies
  • Regulatory compliance

Work Experiences

  • Achieved a 27% decrease in program dropouts.
  • Achieved a 53% improvement in program ratings.
  • Conducted reviews with clients at procedure to ensure their aftercare needs were met, leading to a 82% improvement in satisfaction.
  • Worked on strategies to improve student learning and behavior along with parents and teachers.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a 17% reduction in missed appointments.
  • Collaborated with multidisciplinary teams.
  • Hired and mentored well-qualified job applicants for teaching and support staff positions, resulting in a one year increase in program success.
  • Conducted assessments to improve efficiency.
  • Coordinated care with external case managers and medical providers, reducing gaps in service by 44% and improving long-term client outcomes.

Summaries

  • Achieved a 74% improvement in client satisfaction.
  • Leader who is well-organized, resourceful, and forward-thinking.
  • Professional with a strong understanding of operational procedures and regulatory requirements in metric environments.
  • Client advocacy enthusiast, known for securing additional resources in multidisciplinary meetings, which directly contributed to 18 documented client success stories.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Analytical thinker with success in tracking client progress.
  • Achieved a 21% increase in service efficiency.
  • Extensive experience organizing facilities, supplies, and educators to meet a variety of needs.
  • Capable Aftercare Coordinator with a track record of motivating employees and streamlining program operations over a 7-year career in education.
  • Accomplished Aftercare Coordinator with expertise in training new team members, resulting in a 59% increase in productivity within two years.

Accomplishments

  • Supervised the deployment of mobile health services to serve clients in remote areas, expanding program reach by 63%.
  • Standardized aftercare reporting procedures, reducing the time spent on administrative tasks by 71%.
  • Successfully advocated for additional funding that supported expansion of program capacity by 62% within 2021.
  • Collaborated with cross-functional teams to integrate new mental health resource offerings, increasing program participation by 5 clients.
  • Managed client case loads in high-stress environments, supporting over 9 clients during acute crisis situations.
  • Provided intervention and conflict resolution services for 6 clients, preventing escalation and maintaining positive outcomes.
  • Created individualized action plans for clients based on personal history, achieving a 49% success rate in completing post-care strategies.
  • Established a robust database management system, resulting in 59% improvement in client data retrieval and case tracking.
  • Led quarterly audits of client care plans, ensuring compliance with all relevant healthcare policies and standards.
  • Designed and implemented an aftercare feedback system that enhanced service improvement efforts, increasing client satisfaction by 21%.

Affiliations

  • National Alliance for Direct Support Professionals (NADSP)
  • Association for Child and Adolescent Counseling (ACAC)
  • American Medical Informatics Association
  • National Afterschool Association (NAA)
  • International Association of Administrative Professionals
  • International Association of Social Work with Groups (IASWG)
  • Rotary International
  • American Counseling Association (ACA)
  • International Association of Trauma Professionals (IATP)
  • Community Anti-Drug Coalitions of America (CADCA)

Certifications

  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Family Life Educator (CFLE) - Lakeside Partners
  • CompTIA Network+
  • Certified Telehealth Coordinator (CTC) - Austin
  • Certified Child and Adolescent Care Coordinator - Northwind
  • Community Outreach Specialist Certification - Harbor & Co., 2018
  • Substance Use Disorder (SUD) Treatment Certification - Beacon Labs
  • CompTIA Security+
  • Case Management Certification - Brightline, North Carolina

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